About this role
Job summary
An exciting opportunity has arisen for an enthusiastic and experienced individual to join our practice as a Reception Team Leader.
Serving approximately 24,000 patients across three sites, we are seeking a motivated and patient-focused individual to support the delivery of a high-quality reception service. The successful candidate will provide day-to-day guidance and support to the Reception Team, helping to foster a positive, motivated and patient-centred working environment.
This is a hands-on role, working alongside reception colleagues while coordinating the smooth day-to-day operation of front-of-house services. The postholder will support staff development, encourage high standards of performance and customer service, and contribute to service improvement initiatives that enhance both patient experience and staff engagement.
The successful candidate will be approachable, organised and proactive, with the ability to motivate others, promote teamwork and support colleagues to deliver safe, effective and compassionate care.
This role would suit an experienced GP Receptionist or Senior Receptionist looking to take the next step in their career within a large and progressive primary care organisation
Main duties of the job
- Provide day-to-day guidance and support to members of the Reception Team.
- Motivate, encourage and develop staff, promoting a positive and supportive team culture.
- Lead by example in delivering high standards of patient care and customer service.
- Work alongside reception staff to ensure the effective delivery of reception and administrative services.
- Assist in maintaining safe and effective appointment booking processes in line with practice protocols.
- Coordinate staff rotas and support appropriate service cover.
- Act as a point of escalation and support for reception staff managing operational issues and patient concerns.
- Support the delivery of patient recall programmes, including chronic disease reviews, screening programmes and vaccination campaigns.
- Assist with the delivery of Quality and Outcomes Framework (QOF), Enhanced Services, Primary Care Network (PCN) initiatives and Integrated Care Board (ICB) projects.
- Monitor patient feedback and identify opportunities to improve patient experience and service delivery.
- Support the induction, training and ongoing development of reception staff.
- Contribute to practice development, quality improvement and operational projects.
- Ensure compliance with practice policies, information governance requirements and confidentiality standards.
About us
We recognise that our staff are our greatest asset and are committed to creating a supportive environment where colleagues can develop, thrive and make a meaningful contribution to patient care.
In return, we offer
- NHS Pension Scheme membership.
- Agenda for Change annual leave entitlement, with recognition of previous NHS service where applicable.
- Access to a wide range of role-specific training and development opportunities to support personal and professional growth.
- Opportunities to develop leadership, operational and service improvement skills.
- The opportunity to make a genuine difference to patient care and experience within the local community.
- A varied and rewarding role where no two days are the same.
Why Join Us?
Our reception team is at the heart of everything we do. and we are committed to delivering a welcoming, professional and patient-centred service.
This is an excellent opportunity for an experienced receptionist or senior receptionist looking to take the next step in their career, supporting and motivating colleagues while helping to shape and improve services for our patients.
If you are passionate about excellent customer service, enjoy helping others develop, and thrive in a busy environment where every day brings new challenges and opportunities, we would welcome your application.
Join us and play a key role in delivering outstanding patient care while supporting and developing a dedicated reception team at the heart of our practice.
Job description
Job responsibilities
Main Duties of the Role
- Provide day-to-day guidance and support to members of the Reception Team.
- Motivate, encourage and develop staff, promoting a positive and supportive team culture.
- Lead by example in delivering high standards of patient care and customer service.
- Work alongside reception staff to ensure the effective delivery of reception and administrative services.
- Assist in maintaining safe and effective appointment booking processes in line with practice protocols.
- Coordinate staff rotas and support appropriate service cover.
- Act as a point of escalation and support for reception staff managing operational issues and patient concerns.
- Support the delivery of patient recall programmes, including chronic disease reviews, screening programmes and vaccination campaigns.
- Assist with the delivery of Quality and Outcomes Framework (QOF), Enhanced Services, Primary Care Network (PCN) initiatives and Integrated Care Board (ICB) projects.
- Monitor patient feedback and identify opportunities to improve patient experience and service delivery.
- Support the induction, training and ongoing development of reception staff.
- Contribute to practice development, quality improvement and operational projects.
- Ensure compliance with practice policies, information governance requirements and confidentiality standards.
Person Specification
Experience
Essential
- Experience working in a customer-facing, healthcare or administrative environment.
- Experience supporting, mentoring or coordinating colleagues.
- Experience working in a busy environment with competing priorities.
- Experience delivering excellent customer service.
- Skills and Attributes
- Excellent communication and interpersonal skills.
- Ability to motivate and support colleagues.
- Excellent organisational skills and attention to detail.
- Strong problem-solving and decision-making abilities.
- Ability to remain calm and professional under pressure.
- Good IT skills and confidence using a range of computer systems.
- A flexible and positive approach to work.
- Commitment to providing high-quality patient care and service.
- Ability to work effectively as part of a team and build positive working relationships.
Desirable
- Previous experience working within General Practice, Primary Care or an NHS setting.
- Experience supporting appointment management, patient recalls or healthcare administration.
- Experience assisting with staff training, induction or service improvement initiatives.
- Knowledge of EMIS Web or other clinical systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Park Medical Practice
Address
Cottam Lane Surgery
Cottam Lane
Preston
Lancashire
PR2 1JR
United Kingdom
Employer's website
https://parkmedicalpractice.com/ (Opens in a new tab)