About this role
Job summary
This post is for a Receptionist/Administrator. Fixed hours of Monday 8am -1pm and Friday 8am - 6.30pm. Working across our four branches, to cover the needs of the business. You will be working as part of a team and also independently. You will be responsible for opening and closing of sites, along side another staff member.
Main duties of the job
- Job Role/Purpose:
- To interact with patients to provide and process information in response to enquiries, concerns and requests.
- To ensure that all patients have a positive experience
- To work as part of the team in a professional manner providing high quality reception, administration and support services to all Patients, visitors, clinicians.
- To follow all relevant standard operating policies, procedures and protocols to ensure always working in an efficient and courteous manner
- To provide a professional call-handling service and associated administration duties
- To ensure that cash payments are handled in line with organisational protocols
- To embed and sustain an ethos of care throughout the team, providing advice and guidance and signposting patients to the most appropriate clinician/service
- To record all essential information accurately and efficiently
About us
Great Bridge Partnerships for Health is a four branch practice across Sandwell. Main head office is situated in Great Bridge.
Job description
Job responsibilities
- Job Role/Purpose:
- To interact with patients to provide and process information in response to enquiries, concerns and requests about NHS outpatient and private services
- To ensure that all patients have a positive experience
- To work as part of the team in a professional manner providing high quality reception, administration and support services to all Patients, visitors, clinicians.
- To follow all relevant standard operating policies, procedures and protocols to ensure always working in an efficient and courteous manner
- To provide a professional call-handling service and associated administration duties
- To ensure that cash payments are handled in line with service/organisational protocols
- To embed and sustain an ethos of care throughout the team, providing advice and guidance and signposting patients to the most appropriate clinician/service
- To record all essential information accurately and efficiently
Person Specification
Qualifications
Essential
- Computer Literate
- Microsoft office Knowledge
Desirable
- Knowledge of systm one is preferred but not essential, as full training will be provided.
- Worked in within a GP practice.
Experience
Essential
- Working within a health care setting.
Desirable
- Experience of working in a GP practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Great Bridge Partnerships for Health
Address
10 Slater Street
Great Bridge
Tipton
West Midlands
DY4 7EY
United Kingdom
Employer's website
https://www.greatbridgepartnershipsforhealth.co.uk (Opens in a new tab)