About this role
Job summary
An exciting opportunity has arisen within the Leicestershire, Northamptonshire and Rutland (LNR) All Age Continuing Care Service for a Band 3 Administrator.
The ideal candidate will have proven experience of working in a busy administrative function and ideally suit an administrator who wishes to providing support to patients and their families. Excellent oral communication and Interpersonal skills are essential as well as the ability to resolve queries and concerns from patients and families with empathy and diplomacy.
Candidates must possess strong organisational skills and be able to plan and prioritise their own work. Attention to detail is paramount as well sound knowledge and use of all other Microsoft office packages are essential. Theideal candidate will have excellent organisational, communication, and data-entry skills, You will be professional, tactful, and able to work effectively both independently and as part of a busy team. A strong work ethic, accountability, and the ability to manage competing priorities are essential. Full training and support will be provided.
Experience of Invoicing reconciliation , Personal Health Budgets / Direct payments or direct CHC related administration an advantage
This role will require a minimum of 2 days 'on patch' working in Leicestershire, Northamptonshire and Rutland in our 2 main offices or partner sites"
Main duties of the job
The All Age Continuing Healthcare (AACC) Team is responsible for assessing, commissioning, and reviewing care packages for individuals who have complex, ongoing health needs and may be eligible for NHS Continuing Healthcare funding.
Made up of nurses and business support staff the team works closely with patients, families, carers, health professionals, local authorities, care providers, and other partner organisations to ensure that eligible individuals receive safe, effective, person-centred care that meets their assessed needs.
The overarching aim of the CHC Team is to ensure that people with significant and complex health needs receive the right care, at the right time, in the right place, while promoting dignity, independence, choice, and the best possible outcomes for individuals and their families
Your main duties will be to -
- Provide a patient-focused, high quality, efficient and complete administrative support service and patient care experience.
- Manage diary coordination forpatients, theirfamiliesand representatives alongside the clinical team for assessments and complex care administration.
- The postholder will support meetings,maintainrecords and information systems, coordinate communications, andassistin preparing documentation to ensure effective deliveryofcomplex care
About us
Working for our Integrated Care Boards will require you contributing to a shared purpose of improving outcomes for the communities we serve as part of a wider health and social care system. The organisation's ethos is rooted in integrity, collaboration and accountability, with a strong focus on putting its patient population at the centre of everything it does and delivering services to improve patient outcomes, patient experience and added years of optimised health. As part of the newly formed cluster bringing together NHS Northamptonshire ICB and NHS Leicester, Leicestershire and Rutland ICB, staff are expected to work flexibly and collaboratively across organisational boundaries to support a joined-up approach to strategic commissioning and service improvement. There is an expectation of 40% on patch working, with office bases at County Hall, Glenfield, Leicester and Haylock House, Kettering. Staff can choose which office is their primary base for contractual purposes and travel claims.
This role will require a minimum of 2 days 'on patch' working in Leicestershire, Northamptonshire and Rutland in our 2 main offices or partner sites
Job description
Job responsibilities
On this page you will find a Job Description which provides full details about the role. We recommend that you review this and refer to it as you complete your application. If you would like more information about the role or working for NHS Leicester, Leicestershire and Rutland and NHS Northamptonshire Integrated Care Boards , please get in touch with the contact for this role.
Person Specification
Knowledge, Training and Experience
Essential
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification in addition to theoretical knowledge of administration processes or significant equivalent previous proven experience.
- Significant administrative/ secretarial experience including initiating and maintaining office systems.
- Intermediate knowledge of IT systems including MS suite of packages and information systems relevant to role
- Understanding of Confidentiality and Data Protection Act.
- Knowledge of administrative procedures, project management or information analysis
- Ability to use MS suite of packages and information systems relevant to role
Desirable
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
- Knowledge of NHS issues
- Basic knowledge of project principles
- Previously worked in similar position within the public sector
Communication Skills
Essential
- Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users
- Effective team working
Desirable
- Ability to work under pressure in a busy working environment and able to multi-task
- Minute taking
Autonomy
Essential
- Ability to work without supervision
- Able to work on own initiative, organising and prioritising own and other's workloads to changing and often tight deadlines
Equality and Diversity
Essential
- Understanding of and commitment to equality of opportunity and good working relationships
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
NHS Northamptonshire Integrated Care Board
Address
Haylock House Kettering or County Hall Leicester
Kettering or Leicester
NN15 6EY
United Kingdom
Employer's website
https://www.icnorthamptonshire.org.uk/icb (Opens in a new tab)