About this role
Job summary
This is an exciting opportunity for someone who is keen to be part of a multi-disciplinary HIV Re-engagement Team aiming to improve health outcomes and quality of life for people living with HIV across South West London. The postholder will provide a networked administrative function across HIV services and work closely with clinical and non-clinical colleagues to identify, trace and support the re-engagement of people living with HIV who are no longer engaged in care.
The postholder will review UK Health Security Agency (UKHSA) re-engagement lists and utilise a range of approved NHS and partner information systems to identify and validate contact details for people living with HIV who are not in care. They will support the development and maintenance of a South London Not-in-Care database, oversee follow-up monitoring and outcome recording, support multidisciplinary team working, and ensure timely reporting of activity and outcomes.
The Re-engagement Administrator will work closely with the re-engagement team, consisting of a Community Clinical Nurse Specialists and Peer Support Case Workers, together with HIV Consultants, Health Advisers, psychologists, administrative teams and the South London Office of Specialised Services (SLOSS). The role will involve spending approximately one day per week at each South West London HIV service with the Re-engagement team, with flexibility to spend additional time at sites with higher numbers of people not in care.
Main duties of the job
To identify patients with existing knowledge of their HIV diagnosis who are not currently engaged with HIV care and support efforts to facilitate their re-engagement.
To be responsible for systematically reviewing databases and lists of patients who have disengaged from care.
To review and validate UKHSA re-engagement lists and other sources of information to identify people living with HIV who are not engaged in care.
To support and facilitate communication with patients by telephone, text message, email and letter, in accordance with local policies and confidentiality requirements.
To handle subsequent enquiries from patients, including appointment reminders and follow-up communications.
To book appointments for patients where required and support effective pathways back into care.
About us
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Job description
Job responsibilities
MAIN DUTIES & RESPONSIBILITIES
Patient Identification and Re-engagement
Contact Tracing and Information Gathering
To utilise a range of approved information sources to identify and validate contact information, including:
o NHS Spine
o Electronic patient records
o Historical paper and electronic medical records
o GP records
o London Care Record
o Find-a-Prisoner services
o Home Office records where appropriate and authorised
o Other approved NHS systems and sources
To maintain accurate records of all tracing and contact attempts.
To exercise judgement and initiative when determining the most appropriate method of contacting individuals whilst maintaining confidentiality and minimising stigma.
Database Management and Reporting
To maintain and develop electronic databases supporting the re-engagement programme, including the South London Not-in-Care database.
To work collaboratively with colleagues across South West and South East London to support the development of a coordinated South London re-engagement database.
To ensure all activity, process and outcome data are accurately recorded in a timely manner.
To maintain records relating to:
o Demographics
o Last clinic attendance
o HIV clinical parameters
o Vulnerabilities and safeguarding concerns
o Consent to share information
o Potential reasons for disengagement from care
To ensure reports are completed within agreed timescales and submitted through the appropriate reporting systems.
To update and return clinic dashboard data and other programme reporting requirements as requested.
Monitoring and Evaluation
To oversee follow-up monitoring and data capture for individuals who re-engage with services.
To support collection and recording of programme outcome data.
To contribute to service evaluation, audit and quality improvement activities.
To assist with data quality assurance and validation activities to ensure accuracy and completeness of information.
To work with SLOSS and other programme partners to support local, regional and national reporting requirements.
Multidisciplinary Team Working
To work closely with the Re-engagement Team to identify barriers and challenges affecting the successful delivery of the programme.
To liaise closely with HIV clinical teams to ensure smooth and effective pathways into care for patients.
To support local and South London multidisciplinary team (MDT) meetings through preparation of relevant information and reports.
To work collaboratively with HIV Consultants, Community Clinical Nurse Specialists, Peer Support Case Workers, Health Advisers, psychologists and partner organisations.
To escalate complex cases or safeguarding concerns appropriately and in a timely manner.
Administrative Support
To document all actions taken within patient medical records and relevant programme databases.
To provide administrative support to the wider Re-engagement Team as required.
To maintain effective filing and record management systems.
To contribute to the development and review of administrative processes and standard operating procedures.
To attend relevant meetings pertaining to HIV services, re-engagement work, service development and quality improvement.
Person Specification
Education
Essential
- Educated to GCSE level or equivalent knowledge, skills and experience
Knowledge and Experience
Essential
- Strong Admin background
- Experience of maintaining data bases and electronic records
- Experience of handling confidential info
- Excellent Microsoft Office Skills
- Understanding of HIV
- Experience of producing reports and monitoring information
Communication Skills
Essential
- Excellent written/verbal skills
- Experience of dealing with patients and working with sensitive issues over the phone
- Ability to communicate effectively with patients and professionals
- Able to demonstrate negotiation , facilitation and persuasion skills
Analytical Skills
Essential
- Excellent Problem solving
- Strong computer literacy and data entry
- Ability to validate and analyze data from multiple souces
- Ability to produce reports
Orgaisational Skills
Essential
- Ability to work independently and across teams
- Ability to prioritise workload and meet deadlines
Personal attributes
Essential
- Professional, reliable, proactive
- Flexible approach to cross site working
- Committed to confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
St George's University Hospitals NHS Foundation Trust
Address
St Georges Hospital
Black Shaw Road
London
SW17 0QT
United Kingdom
Employer's website
https://www.stgeorges.nhs.uk/ (Opens in a new tab)