About this role
Job summary
The Catering Regen Supervisor plays a key role in supporting the delivery of a safe, efficient and high-quality patient catering service within University Hospitals Dorset NHS Foundation Trust. The post holder will supervise Catering Regeneration Assistants, coordinate daily catering operations and ensure that food regeneration, meal assembly, food safety and hygiene standards are consistently maintained.
This is a part-time position working 27 hours per week, based on a rota of three 9-hour shifts per week, including weekends and bank holidays as required by the service. The post holder will provide day-to-day supervision within the Catering Regen team, ensuring patient meals are delivered safely, efficiently and to the highest standards of quality and customer service.
The role requires strong organisational and communication skills, experience of working within a catering environment, and a commitment to maintaining compliance with Food Safety, Health & Safety and Infection Prevention standards.
Interview: 9th December
Main duties of the job
Supervise and support Catering Regeneration Assistants in the day-to-day delivery of patient catering services. Coordinate food regeneration, meal assembly and trolley preparation to ensure meals are delivered safely, accurately and on time. Allocate workloads, organise staff deployment and monitor service performance. Ensure compliance with Food Safety legislation, HACCP procedures, Health & Safety requirements, Infection Prevention standards and Trust policies.
Carry out quality checks on food temperatures, presentation, storage and service standards, taking corrective action where required. Maintain catering records, temperature monitoring documentation and operational reports. Provide induction, training and ongoing support to staff, promoting high standards of performance and professional conduct. Assist with staff supervision, attendance management, annual appraisals and competency assessments. Investigate and respond appropriately to service issues, incidents, complaints and patient feedback.
Support stock control processes, including ordering, receipt, storage and rotation of catering supplies. Liaise effectively with ward staff, departmental colleagues and management. Support service improvements and contribute to a culture of continuous improvement within the Catering Department. Undertake any other duties commensurate with the grade and responsibilities of the post.
About us
At University Hospitals Dorset NHS Foundation Trust (UHD), we are committed to delivering high-quality, compassionate healthcare, putting patients at the heart of everything we do.
As one of the largest employers in Dorset, UHD offers a supportive and inclusive working environment where staff are encouraged to develop their skills, achieve their potential and contribute to service improvement. We value teamwork, respect, integrity and excellence, recognising that our people are our greatest asset.
Joining the Catering Department means becoming part of a team that plays an important role in patient care. By providing safe, nutritious, high-quality meals, our staff make a direct contribution to patient wellbeing and recovery. We support our colleagues through training, development opportunities and a culture that promotes health, wellbeing and work-life balance.
This is an excellent opportunity to join a forward-thinking organisation and help deliver services that make a real difference to patients, visitors and staff.
If a role or service relocates as part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute.
UHD has active networks including Women's, BAME, Pride, EU, Pro Ability and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.
Job description
Job responsibilities
The Catering Regen Supervisor is responsible for supervising and supporting the day-to-day operation of the Catering Regeneration Service, ensuring that high standards of food quality, food safety, customer service and operational efficiency are consistently maintained. The post holder will provide frontline leadership to Catering Regeneration Assistants and act as a role model, promoting Trust values and departmental standards at all times.
Operational Responsibilities
- Supervise the daily regeneration, assembly and distribution of patient meals, ensuring services are delivered in accordance with departmental procedures and service specifications.
- Organise and deploy staff effectively to meet operational requirements and ensure continuity of service.
- Monitor food quality, portion control, presentation and service standards, taking corrective action where required.
- Ensure all food is stored, regenerated, handled and served in accordance with Food Safety legislation, HACCP procedures and Trust policies.
- Undertake regular checks of food temperatures and complete all associated documentation accurately.
- Support the smooth operation of meal services across designated areas, ensuring meals are delivered safely, efficiently and within required timescales.
- Investigate service issues and take appropriate action to minimise disruption to patient services.
Supervisory Responsibilities
- Provide day-to-day supervision, guidance and support to Catering Regeneration Assistants.
- Allocate duties, monitor performance and provide constructive feedback to staff.
- Support the induction, training and competency assessment of new and existing team members.
- Assist with staff appraisals, attendance monitoring and workforce management processes in line with Trust policies.
- Promote a positive team culture that encourages engagement, professionalism and continuous improvement.
Quality and Compliance
- Ensure compliance with Health and Safety, Food Safety, COSHH, Infection Prevention and Control and all other relevant legislation and Trust procedures.
- Maintain accurate records relating to food safety monitoring, cleaning schedules, staff training and operational activities.
- Report incidents, accidents, equipment failures and near misses in accordance with Trust procedures.
- Participate in audits and inspections and support the implementation of any required action plans.
- Ensure cleaning schedules are completed and that work areas are maintained to the highest standards of cleanliness and hygiene.
Communication and Service Improvement
- Liaise effectively with ward staff, patients, colleagues and managers to ensure a responsive and customer-focused catering service.
- Respond professionally to enquiries, concerns and complaints, escalating issues where appropriate.
- Contribute to service reviews and quality improvement initiatives designed to enhance patient experience and operational performance.
- Support the implementation of new working practices, systems and procedures within the department.
General Responsibilities
- Work flexibly to meet the needs of the service, including weekends and bank holidays as required.
- Maintain confidentiality and comply with Data Protection, Information Governance and Trust policies.
- Undertake mandatory training and continuous professional development to maintain knowledge and skills.
- Carry out any other duties commensurate with the grade and responsibilities of the post as reasonably requested by management.
- Work a rota pattern of three 9-hour shifts per week (27 hours), including weekends and bank holidays as required by the service.
- Maintain flexibility to support service delivery and operational requirements across the Catering Department.
Person Specification
Experience
Essential
- Minimum 2 years' experience working in a catering or food service environment.
Desirable
- Experience within an NHS or healthcare catering service.
Qualifications
Essential
- Level 2 Food Safety qualification or equivalent experience.
- Level 2 Allergen Awareness qualification or equivalent experience.
Desirable
- Level 3 Food Safety qualification or supervisory qualification.
- Level 3 Allergen Awareness qualification or supervisory qualification.
Working Pattern
Essential
- Ability to work a 27-hour contract comprising three 9-hour shifts per week, including weekends and bank holidays.
Desirable
- Flexible to provide additional cover where required.
Supervisory Experience
Essential
- Experience supervising, leading or coordinating staff within a catering environment.
Desirable
- Experience undertaking staff training, appraisals or competency assessments.
Knowledge
Essential
- Knowledge of Food Safety, HACCP and Health & Safety requirements within a catering environment.
Desirable
- Knowledge of allergen management and Infection Prevention standards.
Communication Skills
Essential
- Ability to speak, read and write English to a level sufficient to perform the role effectively.
Desirable
- Experience of completing reports, audits and electronic communications.
IT Skills
Essential
- Ability to complete records and use basic IT systems.
Desirable
- Experience using electronic catering or stock management systems.
Personal Attributes
Essential
- Ability to organise workloads, work under pressure and lead a team effectively.
Desirable
- Experience of identifying and implementing service improvements.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals Dorset NHS Foundation Trust
Address
Royal Bournemouth Hospital
Castle lane
Bournemouth
BH7 7DW
United Kingdom
Employer's website
https://www.uhd.nhs.uk/careers (Opens in a new tab)