About this role
Job summary
Were looking for a friendly and motivated receptionist to join our busy practice team. As our receptionist youll be the first point of contact for patients, whether they come to the front desk or phone us. The role suits someone who stays calm under pressure, enjoys helping people and likes being part of a close team. Previous experience in general practice or healthcare is welcome but not essential, because full training will be given.
Main duties of the job
- Greet patients in a friendly and courteous manner, both at the desk and on the phone
- Book, change and cancel appointments using Emis Web
- Care-navigate patient requests to the right clinician or service, following practice protocols
- Help the admin team with online requests via accurx
- Process repeat prescription requests and answer simple queries about them
- Register new patients
- Deal with test-result enquiries in line with practice policy
- Keep strict confidentiality and follow GDPR and information-governance requirements
- Support the wider admin team and cover other duties when needed
About us
Kingston Health Centre is a CQC rated outstanding practice in Kingston upon Thames with a patient population of over 29,000 patients. We have an excellent reputation locally for providing high quality patient centered care. We are a friendly and supportive practice who encourage our team to thrive.
What we offer ;
- £13.20 increasing to £13.66 upon successful completion of probationary period
- Full time hours of 37.5hrs - this includes a paid lunch break
- 5 weeks annual leave per year plus bank holiday entitlement pro rata
- Cycle to work scheme
- A friendly and supporting working environment that will encourage you to develop additional skills
Job description
Job responsibilities
- Greet patients in a friendly and courteous manner, both at the desk and on the phone
- Book, change and cancel appointments using Emis Web
- Care-navigate patient requests to the right clinician or service, following practice protocols
- Help the admin team with online requests via accurx
- Process repeat prescription requests and answer simple queries about them
- Register new patients
- Deal with test-result enquiries in line with practice policy
- Keep strict confidentiality and follow GDPR and information-governance requirements
- Support the wider admin team and cover other duties when needed
- Support the smooth day to day running of reception and administrative services
Person Specification
Experience
Essential
- Strong organisational skills and attention to detail
- A professional, approachable and friendly manner
- A can do attitude
- A commitment to providing excellent patient care and customer service
- Reliability, flexibility and the ability to work well as part of a team
- Ability to prioritise tasks and work effectively in a busy environment
- Excellent telephone manner and face-to-face communication skills.
Desirable
- Previous experience working within General Practice is desirable but not essential
- Previous experience working with our IT systems - Emis, accurx, surgery connect
- Understanding of patient confidentiality, GDPR and safeguarding requirements.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Kingston Health Centre
Address
10 Skerne Road
Kingston Upon Thames
Surrey
KT2 5AD
United Kingdom
Employer's website
https://kingstonhealthcentre.nhs.uk/ (Opens in a new tab)