About this role
Job summary
Hourly Rate: £13.21
27 hours a week
To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients, visitors and external agencies/bodies are efficiently and courteously handled to the mutual satisfaction of the GP partners and patients
Main duties of the job
Greet patients and visitors to the practice.
Book in, amend and cancel patient appointments in-line with practice appointments procedures ensuing optimum efficiency of the appointment system
Ensure that patients without appointments but who need 'urgent consultations are booked into appropriate slots and referred to a GP where necessary
Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols. Print off home visit summary sheets
Ensure computerised appointment system is up-to-date
Respond and/or redirect all patient and visitor requests accordingly
Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed
Set-up of new patients onto the computer system
Advise patients of relevant charges for private services, accept payment and issue receipts for same
Ensure correspondence, reports, results etc. are filed electronically in correct patient record
Ensure reception and waiting areas are kept neat and tidy
Re-stocking and updating of patient information as appropriate
Answering incoming telephone calls, ensuring calls are documented and redirected accordingly
Undertake administration tasks as allocated on rota organised by Practice Manager.
Maintain patient calls/recalls as instructed by Practice Manager
Action, start and end of day procedures
About us
We are a friendly, forward thinking Medical Practice, comprising of 4 GP Partners, 2 Salaried GPs and excellent supporting staff including an IP Practice Nurse and Pharmacy Technician. Our current list size is 7768. We are continually exploring innovative ways of working to ensure the right work/life balance and can offer opportunities to develop in areas of interest within practice and professional development.
Job description
Job responsibilities
We have a part time vacancy as a Receptionist / Call Navigator within the Practice. Duties will include, but are not limited to, welcoming patients & visitors to the practice, booking appointments, signposting, dealing with patient queries and the processing of repeat prescription requests. Other duties will include the processing and allocation of incoming correspondence. The successful candidate will be highly motivated, be well organised, have excellent communications skills and the ability to work under pressure.
Fixed days, Wednesday, Thursday & Friday.
Person Specification
Qualifications
Essential
- GCSE Grade A* to C in English and Maths or equivalent qualifications
Desirable
- Secretarial Qualification
Experience
Essential
- Experience of working with members of the public.
- Excellent communication skills and telephone manner.
- Experience of handling highly confidential and sensitive information.
- IT Literate
Desirable
- Previous experience of working within General Practice would be beneficial but not essential.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
GP Practice in Wales
Address
Meddygfa Taf
North Road
Whitland
SA34 0AT
United Kingdom
Employer's website
https://gpwales.co.uk (Opens in a new tab)