About this role
Job summary
We are looking to recruit an enthusiastic, organised and motivated Document Management Administrator to join our established and supportive administrative team within our busy GP practice.
We are increasing the workforce in our Document Management Team, and are looking for someone who is able to work 4 x 9 hour shifts per week.
The successful candidates will play an important role in supporting the smooth running of our practice, ensuring that incoming hospital correspondence, clinical letters and other patient-related documentation are processed accurately and efficiently.
Working primarily from our Church View site in Grimsby, you will be part of a friendly and supportive team, undertaking a varied workload in a fast-paced primary care environment.
We use an AI-supported system to assist with aspects of our document management workload. You will therefore need to be comfortable using IT systems, adaptable to new ways of working and able to maintain accuracy when processing information.
Main duties of the job
The role will involve a range of administrative and document management duties, including:
- Processing incoming hospital letters, clinical correspondence and other patient-related documentation.
- Reviewing, sorting and allocating correspondence for the appropriate patient records.
- Uploading and coding documents onto the practice clinical systems.
- Ensuring patient information is accurately recorded and appropriately filed.
- Using our AI-supported document management system to assist with workflow and processing.
- Identifying and escalating documents that require further review or action.
- Undertaking general administrative duties to support the wider practice team.
- Maintaining confidentiality and handling sensitive patient information in accordance with practice policies and information governance requirements.
- Working collaboratively with colleagues to ensure workloads are managed effectively and work is completed within required timescales.
About us
We are a busy, forward-thinking GP practice operating across three sites, providing primary care services to a population of approximately 25,000 patients.
We are dedicated to delivering excellent patient care and continually strive to improve the services we provide to our local community. We recognise that our staff are our greatest asset and are committed to creating a supportive working environment where individuals feel valued, respected and part of a team.
We believe that providing high-quality patient care relies on having motivated, skilled and supported staff working together towards a common goal. We encourage innovation, embrace new ways of working and continue to develop our services to meet the changing needs of our patient population.
Joining our practice means becoming part of a team that values collaboration, commitment and a shared passion for delivering the best possible care to our patients.
Job description
Job responsibilities
- Receive, sort and process incoming hospital letters, clinical correspondence and other patient-related documentation.
- Review incoming correspondence and ensure documents are correctly identified and allocated to the appropriate patient records.
- Scan, upload, code and file documents onto the practice's clinical systems, where required.
- Utilise the practice's AI-supported document management system to assist with processing and workflow management.
- Check the accuracy of documents and information processed, identifying and escalating any discrepancies or issues.
- Identify correspondence requiring further action and ensure this is directed to the appropriate member of the clinical or administrative team in accordance with practice procedures.
- Maintain accurate and up-to-date electronic patient records.
- Undertake general administrative duties to support the wider practice team as required.
- Respond positively to changes in working practices, new systems and processes.
- Work collaboratively with colleagues to ensure workloads are managed effectively and deadlines are achieved.
- Maintain strict patient confidentiality and comply with GDPR, information governance and practice policies at all times.
Person Specification
Qualifications
Essential
- Computer and IT literate
Desirable
- System1 experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
SLC Medical Group
Address
SLC Medical Group
Springfield Road
Grimsby
DN33 3JF
United Kingdom
Employer's website
https://www.slcmedicalgroup.nhs.uk/ (Opens in a new tab)