About this role
Job summary
You will provide administrative and database support to the Legal Services Team, assisting with the effective management of legal claims and contributing to the delivery of legal services across the Trust.
Main duties of the job
You will play a key role in supporting the Legal Services Team to deliver effective and efficient claims management and provide general legal support across the Trust.
The post holder will be responsible for logging all claims received onto the Ulysses Claims Module within the Trust's Ulysses system and maintaining the Legal Services Claims Database. You will ensure the accurate recording, management, and updating of claims information, undertaking regular quality assurance checks to maintain the integrity and reliability of data. Where necessary, you will update and rectify claims records to ensure compliance with Trust requirements.
You will support the Legal Services Team in producing reports, responding to claims data requests, and administering the retention and secure destruction of claims records in accordance with relevant policies and procedures.
The role requires the delivery of a professional, confidential, and high-quality administrative service to support the work of the Legal Services Team. You will possess excellent organisational and communication skills, demonstrate initiative, and maintain a consistently high standard of professionalism. The ability to prioritise workload, work effectively under pressure, and meet deadlines is essential.
About us
We are committed to supporting your personal and professional development. You will have access to a wide range of learning opportunities, enabling you to develop new skills, gain valuable experience, and enhance your career. You will work alongside colleagues from diverse professional backgrounds, building relationships and broadening your understanding of the healthcare environment.
We encourage innovation, continuous improvement, and fresh thinking. You will be empowered to make an impact, challenge existing practices, and contribute to positive change across the organisation. Everything we do is centred on delivering outstanding patient care and improving the patient experience, making every role within the Trust both important and rewarding.
The Legal Services Team is a small, dedicated, and supportive team that prides itself on delivering a high-quality service. We foster a positive and collaborative working environment where colleagues are encouraged to develop, contribute ideas, and support one another. As a team, we are committed to upholding and promoting the Trust's values in everything we do and are looking for individuals who share our commitment to excellence, compassion, integrity, and teamwork.
Job description
Job responsibilities
- Maintaining a robust bring-forward system to ensure claims, correspondence, and actions are progressed and responded to within required timescales.
- Identifying and escalating issues, risks, or concerns to the appropriate manager to support effective claims management and service delivery.
- Managing the electronic diaries of the Head of Legal Services and Claims Officer, including arranging, prioritising, confirming, and amending appointments and meetings as required.
- Developing and maintaining effective electronic and paper filing systems, ensuring information is stored securely, accurately, and is readily accessible when required.
- Arranging and coordinating meetings involving clinicians, Trust staff, external legal representatives, and other stakeholders.
- Preparing and distributing meeting documentation, agendas, reports, presentations, and training materials as required.
- Maintaining accurate records within the Trust's Ulysses Claims Module and Legal Services databases, ensuring information is recorded, updated, and managed in a timely manner.
- Undertaking routine quality checks of claims records to ensure data accuracy, completeness, and compliance with Trust procedures.
- Assisting in the preparation of claims reports, management information, and responses to internal and external data requests.
- Providing relevant information for monthly governance reporting and performance monitoring requirements.
- Using Microsoft Office applications and Trust systems effectively to support the administration of the Legal Services function.
- Maintaining a high standard of accuracy, attention to detail, and confidentiality when handling sensitive information.
- Working flexibly to meet the changing needs of the service and effectively prioritising workload to meet deadlines.
- Establishing and maintaining effective working relationships with colleagues, clinical teams, external solicitors, NHS Resolution, and other stakeholders.
- Adhering to Trust policies, procedures, information governance requirements, and relevant legislation at all times.
- Providing a professional, efficient, confidential, and customer-focused administrative service to support the work of the Legal Services Team.
Person Specification
Qualifications & Education
Essential
- Good educational standard (Including Math & English GCSE) oRecognised administration qualification or equivalent skills and experience.
- Recognised administration qualification or equivalent skills and experience.
Desirable
- RSA Level 2 or equivalent experience
- ECDL Qualification or equivalent experience
Knowledge & Experience
Essential
- Previous experience of working with the public
- Knowledge and understanding of confidentiality within the workplace (particularly within the NHS)
- Knowledge and understanding of Equality Act (2010)
- Knowledge and understanding of Freedom of Information Act (2000)
- Knowledge and understanding of Data Protection Act/General Data Protection Regulations (2018).
Desirable
- Previous experience of working in a health care/ Legal Services or related setting
- Operational knowledge of hospital systems (NHS Evolve)
- Knowledge or experience of using Ulysses
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Lancashire Teaching Hospitals NHS Foundation Trust
Address
Preston Bussiness Centre
Watling Street Road
Preston
PR28DY
United Kingdom
Employer's website
https://www.lancsteachinghospitals.nhs.uk/ (Opens in a new tab)