About this role
Job summary
We are looking for a friendly, organised, and proactive Care Coordinator to join our busy practice team.
You will help patients access the right care at the right time by supporting the practice triage process, coordinating care, and working closely with GPs, the wider practice team, and community services. You will play a key part in helping patients navigate their healthcare journey and ensuring they receive timely, personalised, and well-coordinated support.
Main duties of the job
The Care Coordinator plays a key role in ensuring patients receive coordinated, patient-centered care within the Primary Care Network (PCN). You will work closely with GPs, clinical staff, and community partners to support patients, particularly those with long-term conditions, and help improve their health outcomes. Your role will involve administering and assisting with the practices triage workflows, preparing relevant patient notes for clinical review, proactive care, supporting MDTs, and ensuring patients and carers have access to the right services.
About us
Eversley Medical Centre is a friendly and dedicated training practice located in the heart of Thornton Heath, South London, serving a diverse patient population of over 10,000. Situated opposite Croydon University Hospital, we are well-served by public transport, making our practice easily accessible.
Our practice team is a dynamic blend of ethnicity, culture, and experience, which helps us provide inclusive and compassionate care to our patients. The practice is organised as follows:
Four GP partners, supported by salaried GPs, a physician associate and a nursing team. We belong to small but dynamic PCN and benefit from the expertise of other health professionals such a first contact physiotherapist, clinical pharmacists and a social prescriber.
Job description
Job responsibilities
-Identify and manage a caseload of patients, especially those with long-term conditions.
-Assist with the practice's triage system, helping the GP team sort, prioritise, and prepare incoming patient requests.
-Ensure patients are directed to appropriate services and book appointments with the right multidisciplinary professional based on triage outcomes.
-Provide support to carers and families.
-To support the coordination and delivery of MDTs.
-Collaborate with clinical and non-clinical staff to ensure effective care delivery.
-Use digital tools to help patients and carers navigate health and care services.
-Assist patients in accessing services, booking appointments, and answering queries.
-Develop personalised care plans with patients and support them through their care journey.
-Work closely with Social Prescribing Link Workers, Health Coaches, and community teams.
-Support the Clinical Director in the delivery of care specifications and patient care activities.
-Identify and promptly escalate any clinical, safeguarding, or patient safety concerns to the appropriate clinician or manager, in line with practice policies and procedures.
Person Specification
Qualifications
Essential
- -Experience working in healthcare or social care settings.
- -Knowledge of long-term health conditions.
- -Experience of carrying out administrative duties
- -Strong communication skills, with the ability to work well with patients, carers, and teams.
- -Good time management and prioritisation skills, ability to work to strict deadlines.
- -IT literacy and experience with office systems
- -You will be motivated by helping people with care and empathy and in delivering person centred support in a non-judgemental way.
- -Demonstrate kindness, compassion and caring manner, with an understanding of human needs-physical, emotional and social.
- -Ability to work on own initiative without direct supervision, understanding where clinical input is required.
- -Knowledge of EMIS clinical systems.
- -Understanding of patient confidentiality and GDPR
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Eversley Medical Centre
Address
Eversley Medical Centre
501 London Road
Thornton Heath
Surrey
CR7 6AR
United Kingdom
Employer's website
https://www.eversleymedicalcentre.co.uk (Opens in a new tab)