About this role
Job summary
We are seeking a friendly, organised, and motivated Receptionist to join our busy GP practice. As the first point of contact for patients, you will play a key role in delivering excellent customer service and ensuring patients receive the support and care they need.
The role requires excellent communication skills, attention to detail, and the ability to remain calm and courteous under pressure. Previous reception or customer service experience is desirable, and experience within a healthcare setting would be advantageous, although full training will be provided.
Main duties of the job
As a GP Receptionist, you will be the first point of contact for patients and visitors to the practice, providing a professional, welcoming, and efficient service. You will be responsible for handling patient enquiries, booking and managing appointments, processing repeat prescription requests, and maintaining accurate patient records.
The role includes answering telephone calls, responding to patient queries, directing patients to the appropriate healthcare professional or service, and supporting the smooth day-to-day operation of the practice. You will work closely with GPs, nurses, and administrative staff to ensure a high standard of patient care and excellent customer service.
About us
We are a friendly, patient-focused GP practice committed to delivering high-quality primary care services to our local community. Our dedicated multidisciplinary team works collaboratively to provide safe, effective, and compassionate healthcare to a diverse patient population.
We pride ourselves on creating a welcoming environment for both patients and staff, fostering a culture of teamwork, respect, and continuous improvement. The practice offers a wide range of healthcare services and is committed to supporting staff development and wellbeing.
Job description
Job responsibilities
To provide a professional, efficient, and friendly reception and administrative service to patients, doctors, nurses, and other members of the practice team. The post holder will act as the first point of contact for patients and visitors, ensuring a high standard of customer service while supporting the smooth day-to-day running of the practice.
Reception Duties
- Welcome patients and visitors, ensuring a courteous and professional service at all times.
- Manage appointment bookings, cancellations, and amendments using the practice clinical system.
- Answer incoming telephone calls promptly and direct enquiries appropriately.
- Signpost patients to the most suitable service in line with practice protocols.
- Deal with general enquiries from patients, healthcare professionals, and external organisations.
Person Specification
Qualifications
Essential
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Ability to work effectively in a busy and sometimes demanding environment.
- Good organisational skills with the ability to prioritise workload and multitask.
- Ability to remain calm, professional, and courteous under pressure.
- Good IT skills, including the use of Microsoft Office applications (Word, Outlook, Excel).
- Ability to work independently and as part of a team.
Employer details
Employer name
Wentworth Medical Practice
Address
38 Wentworth Avenue
London
N3 1YL
United Kingdom
Employer's website
http://www.wentworthmedical.nhs.uk (Opens in a new tab)