About this role
Job summary
The Springs Medical Partnership is based in the heart of Clowne, with a list size of over 11,500 patients. We are looking for a motivated and enthusiastic part time administrator / receptionist to join our friendly team.
The ideal candidate will relish the challenge of working in general practice, communicating with and helping our local practice population.
Main duties of the job
The role is a mixture of telephone, general administrative duties and patient facing on a rota basis.
Customer service / patient facing experience and basic IT skills are essential. Previous experience in a health care environment would be helpful but is not essential.
You will be required to work Monday to Friday between 8am and 6.30pm (8pm on Tuesday), on a rota basis.
About us
Springs Medical Partnership is based in the heart of Clowne, with a list size of over 11,500 patients, high QOF achievement and CQC rating of Good overall. We are a training and forward-thinking practice with 5 GP Partners, 4 salaried GP's and a nursing team of 15.
We are fortunate to work alongside Podiatry, Dental and various other community services. This enables excellent communication between the teams and allows for a better quality of service to our patients.
Job description
Job responsibilities
Job Summary
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
To provide administrative support and services to patients and all members of the Practice team.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Key Responsibilities
- Front Desk & Patient Interaction
a. Welcome patients and visitors, providing a friendly and professional service.
b. Answer telephone calls, manage queries and direct patients appropriately.
c. Book, amend and cancel patient appointments efficiently.
2.Administration Duties
a. Process patient registrations, deduction and update records as required.
b. Handle prescription requests, ensuring accuracy and liaising with clinicians when necessary.
c. Scan, file and organise correspondence, including medical reports and clinical letters.
d. Referral Management
3.Supporting Clinical Staff
a. Assist with medical documentation requests from patients, insurance companies and other organisations.
b. Maintain confidentiality and uphold data protection regulations in all tasks.
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
a. Personal security systems within the workplace according to Practice guidelines
- b. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- c. Making effective use of training to update knowledge and skills
- d. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- e. Reporting potential risks identified
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
a. Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
b. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
c. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
a. Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
b. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality
The post-holder will strive to maintain quality within the Practice, and will:
a. Alert other team members to issues of quality and risk
b. Assess own performance and take accountability for own actions, either directly or under supervision
c. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
d. Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to:
a. Communicate effectively with other team members
b. Communicate effectively with patients and carers
c. Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services
The post-holder will
- Apply Practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Person Specification
Personal Attributes
Essential
- Good interpersonal and communication skills
- Adaptable
- Pleasant and courteous manner
- Good problem solver
Desirable
- Team worker
- Ability to work on own initiative
Experience
Essential
- Experience of dealing with the general public
- Experience in working flexibly as part of a team
- Experience of dealing with telephone enquiries
Desirable
- Previous reception experience
- Previous healthcare experience
- Ability to work under pressure
Qualifications
Essential
- Educated to GCSE grade C or above (or equivalent) in English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Springs Health Centre
Address
Recreation Close
Clowne
Chesterfield
Derbyshire
S43 4PL
United Kingdom
Employer's website
https://www.thespringshealthcentre.co.uk/ (Opens in a new tab)