About this role
Job Descriptions in English version is available / 只提供英文版本
Responsibilities
Manage IT services supporting examinations, training delivery, classrooms and corporate operations Serve as the key liaison with users, management, internal departments, vendors and service providers to ensure effective service delivery Lead IT projects from requirement gathering and procurement through implementation, testing and operational handover Oversee IT infrastructure, systems, cybersecurity controls, backup and disaster recovery to ensure reliability and security Monitor service performance, manage incidents and escalations, and ensure timely service restoration for critical operations Ensure technical readiness Of examination and training facilities, including devices, applications, user accounts, AV equipment and network connectivity
Requirements
Bachelor's Degree in Computer Science, Information Technology or related disciplines Minimum of 4 years' relevant experience in IT support, helpdesk operations or IT service management Solid knowledge of Windows, Microsoft 365, Active Directory, networking, endpoint management and IT asset management Experience in supporting servers, firewalls, network infrastructure, cybersecurity controls, backup and disaster recovery processes Experience in training, examination, education or other operationally critical environments is an advantage Strong problem-solving, communication and stakeholder management skills, with the ability to work effectively with users, technical teams and vendors Good command of written and spoken English and Chinese