IT Support Technician II (US) @ Los Angeles Unified School District

SALARY DETAILS $43.53 - $56.06 Hourly APPLICATION FILING DATES Open: November 13, 2026 Close: December 4, 2026 INFORMATION ABOUT LAUSD We are LAUSD. We are at the forefront of innovation in public education, focused on a clear and inspiring vision of the future for all of our students as they venture forward on their journey as lifelong learners. Here, you will have the opportunity to exercise your potential in a role supporting the business of education.

Our work directly contributes toward the goal of ensuring that our students graduate ready for the world – ready to thrive in college, career and life. LAUSD is the second largest school district in the nation with an enrollment of nearly 522,000 students. We serve an area totaling 710 square miles, with over 1,190 schools and educational centers, and we employ over 65,000 individuals, making us one of the largest employers in our city.

LAUSD EMPLOYEES

Please be advised that all LAUSD employees must sign in to the GlobalProtect Virtual Private Network (VPN) in order to submit an application from an external network outside of an LAUSD location. For assistance with installing the GlobalProtect virtual network, please contact Information Technology Services at (213) 443-1300 or (213) 241-5200 or via their page (https://www.lausd.org/helpdesk).

DEPARTMENT OR SCHOOL SITE The District's Information Technology Division (ITD) has 600+ staff members, including programmers, network engineers, project managers, and administrative staff - all of whom provide support to the schools and LAUSD's business/functional units in a professional, forward-thinking, and challenging environment. Technologies supported range from personal systems to enterprise-wide systems and applications.

BENEFITS Insurance

• Paid premiums for your choice of several medical, dental, vision, and life insurance plans.
• Retirement : Membership in the California Public Employee Retirement System (CalPERS).
• Vacation : Full-time employees earn up to two weeks of paid vacation to start.
• Three weeks after five years of year-round paid service.
• Paid Holidays : 13 days.

JOB DUTIES/RESPONSIBILITIES

• Delivers, sets up, installs, modifies, and maintains, desktops, laptops, other mobile computer devices, scanners, printers, video equipment, and other related peripherals or devices.
• Resolves basic client issues related to desktop and laptop computers, and related software.
• Resolves basic client issues related to servers such as server resets and troubleshooting user log- on issues.
• Provides troubleshooting and repairs using remote service software and online chat.
• Diagnoses complex problems and repairs desktop, laptop computers, other mobile computer devices, printers, and other related peripherals by disassembling hardware, replacing defective or malfunctioning components, and then checking for correct operation.
• Installs, configures, upgrades, and maintains District approved software, antivirus software and applications.
• Performs data transfers between devices or computers.
• Provides technical assistance to schools and offices over the phone regarding hardware/software problems.
• Instructs users in the basic care and operation of desktop and laptop computers, printers, and other related peripherals.
• Performs routine servicing of desktop and laptop computers, printers and other related peripherals.
• Tracks, adds, moves, and changes assets and inventory.
• Prepares written reports.
• May troubleshoot, diagnose, and resolve basic server problems.
• May install and configure servers with operating systems (e.g., Windows, Linux, and Mac OS).
• May act as a site lead for resolving technical problems.
• Performs related duties as assigned.

MINIMUM REQUIREMENTS

• This employment assessment is for a PROMOTIONAL employment opportunity, and it is only open to current, retired permanent employees, or former Los Angeles Unified School District (LAUSD) employees who have been laid-off from a regular, permanent position within the last 39 months.
• To be considered a permanent employee and be eligible to compete in a promotional job opportunity, you must have completed a probationary period of 130 days of paid service in a regular status job within the LAUSD’s Classified service.
• Additionally, applicants who are permanent status employees in the LAUSD Certificated service (teachers, school administrators, counselors, etc.) are also eligible to participate in the employment assessment process for promotional only job opportunities.
• Education: Graduation from high school or evidence of equivalent educational proficiency, preferably supplemented with college, university, or trade school computer courses.
• Experience: One year of experience that included maintaining, repairing, or and overhauling of desktop and laptop computers, printers, and related equipment.
• Successful completion of courses in troubleshooting, servicing, and/or repairing basic network configurations, servers, desktop and laptop computers, monitors, printers, other peripheral devices and digital electronics, in an armed forces or equipment manufacturer’s training program, or recognized trade school or college may be substituted, on a year-for-year basis, for the required experience.

Special: Required: Microsoft Certified Professional (MCP), Apple Certified Support Professional, or equivalent certification. A valid driver license to legally operate a motor vehicle in the State of California and the use of a motor vehicle. Preferable: CompTIA Server+, MCSE or

MCSA DESIRABLE QUALIFICATIONS

The ideal candidate for the IT Support Technician II position is a customer-focused, technically skilled professional with knowledge and experience in computer hardware, software, operating systems, printers, mobile devices, and wired and wireless network technologies. The successful candidate possesses the ability to install, configure, maintain, troubleshoot, and repair computers, laptops, printers, network equipment, and related technology systems. They demonstrate proficiency in Windows and Mac operating systems, Android and iOS platforms, Microsoft Office applications, Outlook, network protocols, and software deployment, along with the ability to use diagnostic tools, interpret technical documentation, and resolve technical issues efficiently.

The ideal candidate also demonstrates strong customer service, communication, analytical, and problem-solving skills, with the ability to explain technical information clearly and professionally to users with varying levels of technical knowledge. They are adaptable, dependable, organized, and able to manage multiple priorities in a fast-paced environment while remaining calm and professional under pressure. The successful candidate works effectively both independently and collaboratively, exercises sound judgment, takes initiative, maintains positive working relationships with District personnel, and demonstrates a commitment to continuous learning and completing assignments accurately and within established timelines.

EMPLOYMENT SELECTION PROCESS The selection process for this position will tentatively consist of the following: Technical Interview. After applications are reviewed and determined to meet the minimum qualifications, qualified candidates will move on to the next phase of our selection process. Application materials (your candidate profile, resume, and supplemental questionnaire) will be evaluated in relation to the background, experience, and competencies identified for successful performance in this job.

As such, please make sure that you describe in DETAIL your experience, education, and training that most closely relates to this position in your application . We anticipate receiving a number of well qualified applicants for this role; therefore, there will be a competitive process. The hiring departments have requested that we proceed with the selection process in an expeditious and timely manner. To honor this request we will be adhering to a pre-planned employment assessment schedule.

If you are unable to participate in this employment assessment process at this time, we encourage you to visit our website at http://www.lausdjobs.org periodically to check for the next recruitment and apply again. Please be sure to include correspondence from @lausd.net AND @successfactors.com as an approved sender so that messages aren't accidentally placed into your spam/junk e-mail folder. ALL notifications regarding this recruitment will be sent via email. For more information about the LAUSD employment assessment process, visit the hiring process section of our website at http://www.lausdjobs.org . APPLICATION PROCESS DO YOU NEED TECHNICAL ASSISTANCE WITH THE ONLINE APPLICATION?

Email us at [email protected]. To find out whether the application deadline has been extended, visit the website at http://www.lausdjobs.org . The Los Angeles Unified School District intends that all qualified persons shall have equal opportunities for employment and promotion. Reasonable accommodations in completing an application and testing are available to individuals with disabilities. Please call (213) 241-3455 for more information. If you have any other questions, you may contact the HR Specialist in charge at [email protected].

ADDITIONAL POSTING INFORMATION The Los Angeles Unified School District is committed to providing a working and learning environment free from discrimination, harassment, intimidation, abusive conduct, or bullying. The District prohibits discrimination, harassment, intimidation, abusive conduct or bullying based on actual or perceived race or ethnicity, gender/sex (including gender identity, gender expression, pregnancy, childbirth, breastfeeding/lactation status and related medical conditions), sexual orientation, religion, color, national origin (including language use restrictions and possession of a driver’s license issued under Vehicle Code), ancestry, immigration status, physical or mental disability (including clinical depression and bipolar disorder, HIV/AIDS, hepatitis, epilepsy, seizure disorder, diabetes, multiple sclerosis, and heart disease), medical condition (cancer related and genetic characteristics), military and veteran status, marital status, registered domestic partner status, age (40 and above), genetic information, political belief or affiliation (unless union related), a person's association with a person or group with one or more of these actual or perceived characteristics, or any other basis protected by federal, state or local law, ordinance, or regulation in any program or activity it conducts or to which it provides significant assistance.

For inquiries or complaints contact our Equal Opportunity Section, (213) 241-7685. Selection and promotion are based on a competitive employment assessment process. Candidates who pass all parts of the assessment process are placed on a hiring (eligibility) list based on their assessment score. Hiring departments may make job offers to candidates in the top three ranks of the hiring list. Eligibility typically lasts for 12 months. The hiring list resulting from this assessment process may be used to fill open positions in related job classifications. Follow us on: https://x.com/lausdjobs https://www.facebook.com/LAUSDjobs/ https://www.linkedin.com/groups/1997274 https://www.instagram.com/lausdjobs/