About this role
For 80 years, Murata Electronics has been a tireless innovator, committed to developing technologies that profoundly change the world around us. Our solutions are inside more state-of-the-art products than you may imagine. Additionally, we enable other global companies to turn their visions into reality – from mobile communications to computers and networking, medical devices to power solutions, smart home technologies to automotive electronics. Our past innovations drive today's technology – and our present innovations are shaping tomorrow's. Whatever the future holds, you can be sure that Murata will be a part of it.
- Why Consider This Job Opportunity The Sales Planner is responsible for providing customer satisfaction for their assigned accounts.
- Within the scope of Total Account Management, the Sales Planner serves as the link between the Customer, Sales, Logistics, and the Factory.
- The Sales Planner has the responsibility to maintain the integrity of the customer backlog and strive to meet our goal of 100% customer satisfaction of their account base.
- Workplace Policy Hybrid from Irvine, California What To Expect (Essential Job Responsibilities) Demand Monitoring/Maintenance - Enter and maintain customer demand which includes creating and monitoring firm orders and forecasts, releasing new orders, monitoring backlogs, and processing change orders and cancellations.
- Supply Monitoring/Maintenance – Release purchase orders to the factory.
- Maintain factory backlog based on customer requirements including expedites, pushouts, and cancellations.
- Monitor inventory and take appropriate action to reduce the risk of excess inventory.
- Credits - Initiate special billing and credit requests with detailed explanations related to the root cause, and supply corrective action as appropriate.
- Inventory - Monitor slow-moving and excessive inventory.
- Maintain details related to the root cause of excess inventory and mitigate excess as well as slow moving inventory for assigned customers.
- Communication - notification for price discrepancies, backlog errors, and allocation quantity differences.
- Initiate communication with sales on discrepancies with customer order processing.
- Daily discussions with internal and external contacts regarding order status and shipment issues to support customers and resolve problems.
- Meet or exceed established KPI’s (Key Performance Indicators) for assigned accounts.
- Utilize established Excel and Web-based tools proactively to recognize exceptions or potential problems with customer demand.
- Maximize Murata’s competitive advantage through service while minimizing operational risk.
- Miscellaneous Job Responsibilities Reports – Review all daily system-generated reports and take necessary actions to resolve problems and issues.
- Training – provide shadowing and training for new hires and account transfers as needed.
- Perform other job duties as assigned.
- What Is Required (Qualifications) High School Diploma or GED.
- 1+ years of experience related to customer service, order management, or planning.
- Proficiency with Microsoft Excel, problem-solving skills, high attention to detail, and accurate data entry.
- Interpersonal skills including effective collaboration and communication skills.
- Ability to work in a team-oriented environment, provide a positive customer experience, high sense of urgency, ability to and multi-task, and strong organizational skills.
- Ability to adapt to ever-changing work priorities and environment while working among individuals from a wide variety of cultural backgrounds.
- How To Stand Out (Preferred Qualifications) Associate’s degree or higher.
- Experience working with third-party vendors and/or vendor-managed inventory.
- Analysis skills with the ability to resolve problems.
Other Minimum Salary: $51,532 Maximum Salary: $74,077 Imagine the possibilities as a member of Murata's innovative global team. Be an innovator - Join Murata! Murata offers competitive compensation and comprehensive benefits. Equal Opportunity/Affirmative Action Employer - M/F/Disabilities/Veteran s