About this role
Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.
- Dal-Tile is currently seeking an exceptional CSR Warehouse Associate II to join our TEAM!
- As the CSR Warehouse Associate II, we need someone who is ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.
- Primary Objective To ensure effective and efficient coordination between the Company and its customers with a high level of service and support.
- Performs a variety of material handling duties associated with the warehouse.
- Process sales orders and resolve customer product or service issues as needed.
- Primary Function and Scope Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor products, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conduct daily cycle counts.
- Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments and stock material, processing customer returns, and notifying management of damaged shipments for freight claims.
- Operates forklift equipment.
- Provides customer account management, which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management.
- Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
- Responsible for keying in orders, processing faxes, and preparing reports.
- Interfaces with various groups, including but not limited to internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
- Participates in special projects and performs additional duties as required.
- Experience and Knowledge Required High School Diploma or GED equivalency required.
- 1 or more years customer service experience.
- Certified Forklift Operator.
- Focus on customer account management preferred.
- Prior tile industry knowledge is preferred.
- 3+ years of previous warehouse experience preferred.
- Competencies Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required.
- Good voice quality that is conversational and professional.
- Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
- Ability to demonstrate strong organizational and problem-solving skills required.
- Ability to demonstrate strong interpersonal relationship building skills.
- Must have a moderate level of computer skills in Word and Excel.
- We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth.
- Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.
- Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
- Active military, transitioning service members and veterans are strongly encouraged to apply.
- Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.