About this role
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Job Duties
- Oversee Casino Host position in accordance with approved policies and procedures, including all hiring, training, scheduling, attendance tracking, evaluating and counseling.
- Responsible for generating revenue by soliciting preferred players (both in and out of the current database) as defined by management.
- Build relationships through specialized, personalized and preferential service.
- Use available technology to efficiently manage player accounts including, but not limited to, gaming activity, comp availability and profitably.
- Utilize sales skills to offer and issue complimentaries per established departmental policies and marketing guidelines.
- Cultivate leads, build loyalty and promote return visits to the property.
- Meet and greet with preferred guests when they are on property.
- Support all Mohegan Pennsylvania marketing efforts.
- Expected to meet and/or exceed personal revenue targets.
- Performs other related duties as assigned.
- Must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment.
- Promotes superior guest service.
- Has the ability to extend complementary services in accordance with the approved comp matrix.
- Responsible for budget management, expense tracking and processing for all areas and explains variances when needed.
- Must have strong written communications skills and be extremely detail oriented.
- Promotes superior guest service.
- Performs other related duties as assigned.
Resolves related patron disputes. Maintain strict confidentiality and works within boundaries of position. Projects a positive image of Mohegan Pennsylvania and the Mohegan brand on and off property.
Minimum Qualifications
- Three years of previous experience in Player Development lead role or equivalent in a complex casino environment, involving extensive contact with customers.
- Previous leadership or team management is preferred.
- Strong verbal and written skills.
- Must be comfortable working on the phone, computer and in person.
- Also required are sales and advanced negotiating skills, the ability to self-motivate, organization and prioritization skills.
- Must be able to work various shifts, flexible hours and holidays.
Work Shift
Regular
- Knock, knock. Hear that sound? That's opportunity!