About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Team Lead – Vendor Servicing
Key Responsibilities
- Must be able to manage the Vendor Servicing Team on behalf of the Supervisor.
- Coordinate with vendors to determine lease terms and final agreements, including:
- Negotiating past-through balances, co-terms, rates, and terms (rate escalations).
- Handling vendor queries relating to fees.
- Handling payment (past-through) disputes raised by dealers.
- Provide support to the Supervisor with daily attendance records.
- Work closely with employees who may not be meeting established performance metrics or other key performance indicators (KPIs).
- Maintain knowledge of Conduent policies and procedures.
Interpersonal Skills Required
- Time management.
- Strong problem-solving skills.
- Effective communication skills.
- Collaboration and conflict resolution.
- Self-awareness.
- Adaptability.
Primary Responsibilities of the Desk
- Direct and/or manage the activities of a team of six (6) or more employees in accordance with accounting principles, practices, and procedures.
- May contribute to the development, modification, review, and implementation of accounting systems, reporting methods, controls, policies, and procedures.
- Train support personnel on required procedures, theories, and reporting requirements.
- Handle the onboarding of new employees, including assisting them with accessing Conduent and client systems.
- Identify and review issues affecting company compliance, legal requirements, and customer/company objectives.
- Advise management on issues related to compliance and legal regulations.
- Assist in providing strategic direction for the functions of the business operating unit.
- Assist with all other duties as assigned.
Decision-Making and Role Guidelines
- Decisions are guided by established policies, procedures, and business plans, with guidance and oversight provided by the Supervisor and Manager.
- Team Leads are not responsible for approving time away, vacation, or late arrivals for employees.
- Must coordinate with another Supervisor/Manager as directed.
- All communication with the client must be reviewed by the Supervisor before being shared.
Qualifications and Experience
- Two (2) to three (3) years of working experience in an accounting environment.
- Typically, a graduate, although candidates may have progressed into the role through equivalent business experience that provides knowledge and exposure to fundamental theories, principles, and concepts.
- Degree in Accounting or Business Administration.
- Strong leadership skills and the ability to motivate a team.
- Experience leading projects would be an asset.
Additional Requirements
- Availability to work overtime and on weekends.
- Must be able to work on Jamaican public holidays.