About this role
The Role
The College is seeking a Student Adviser to provide welfare support to students, based at our Havering Sixth Form Campus. We are looking for an enthusiastic team player, who cares about making a difference, to join our friendly and experienced Bursary & Welfare team.
Key Responsibilities
- Provide advice, information, and guidance to students on a range of welfare-related matters, including housing, homelessness, financial hardship, immigration, and benefits.
- Support students in accessing appropriate internal and external welfare and financial assistance.
- Signpost students to external support services, including charities, food banks, local authorities, and other community organisations.
- Contribute to the administration and delivery of bursary processes across the Group when required.
- Work collaboratively within the Bursary & Welfare Team to ensure students receive timely, effective, and appropriate support.
Who You Are
The successful applicant will have experience of 1-1 advisory work and hold relevant qualifications. They will offer a professional service, keeping up to date with welfare-related local and national developments. It is essential to have experience of working in a diverse customer-centred environment, both face to face and over the telephone. Being able to work effectively under pressure is key.