About this role
Salary: £32,000 - 38,000 per year
Requirements
- Proven experience in a similar 2nd/3rd line engineering role.
- Strong experience providing technical support in Microsoft 365 environments.
- Experience troubleshooting servers, desktops, laptops, printers and business IT systems.
- Hands-on experience with technologies such as Microsoft 365, Intune, Cloudflare, Huntress, Acronis, Hyper-V and firewalls.
- Experience supporting diverse customers, handling high ticket volumes and managing a wide range of technical issues.
- Strong troubleshooting and problem-solving skills.
- Ability to manage customer expectations, explain technical issues clearly and provide updates on resolutions and timescales.
- Desirable: Microsoft certifications or working towards them.
- Desirable: Knowledge of Huntress MDR, ITDR, SIEM or endpoint security solutions.
- Desirable: Experience with Acronis backup and disaster recovery solutions.
- Desirable: Experience with Sophos, Microsoft Defender, firewall management and network security.
- Desirable: Knowledge of RMM tools, Windows patching and remote monitoring solutions.
- Desirable: Experience with PowerShell or other scripting languages for automation.
Responsibilities
- Provide 2nd/3rd line technical support across Microsoft 365 environments and a variety of business IT systems.
- Troubleshoot and resolve technical issues involving servers, desktops, laptops, printers and other technologies.
- Support a diverse customer base, manage a high volume of tickets and keep customers informed about resolutions and timescales.
Technologies
- AI
- Firewall
- Hyper-V
- Support
- Microsoft 365
- Network
- PowerShell
- Security
- Windows
- Office 365
More
We are an established and growing company based in the North West, with a long-standing reputation for delivering IT solutions to businesses across the UK. We are expanding our engineering team with a 2nd/3rd Line Engineer based in Rawtenstall, Lancashire. The salary is £38k plus benefits. The role offers exposure to varied customer environments and technical projects, with opportunities to develop skills across Microsoft technologies, networking, security, virtualisation and emerging AI solutions. We welcome applications from people of all ethnicities, genders, sexual orientations and disabilities, and can make reasonable adjustments during the application process. If you do not hear from us within five working days, please assume your application has been unsuccessful; we may consider your profile for other suitable vacancies over the following 12 weeks.
last updated 46 week of 2026