About this role
Salary: £30,000 - 40,000 per year
Requirements
- Previous IT helpdesk or technical support experience
- A full, clean UK driving licence
- Willingness to travel to customer sites
- Friendly and approachable communication skills
- A problem-solving mindset and pride in delivering excellent customer support
Responsibilities
- Respond to support requests and troubleshoot a range of IT issues
- Provide clear, friendly technical support by phone, email and remote access
- Visit customer sites to provide hands-on technical support
- Keep customers updated on progress and accurately record work
- Identify issues that require escalation and involve the appropriate technical teams
Technologies
- Cloud
- Support
- Security
More
We offer the opportunity to work with a wide range of technologies, systems and customer environments, building hands-on experience across IT infrastructure, cyber security and cloud solutions. The role involves varied projects, from everyday troubleshooting to security improvements and infrastructure development, alongside a friendly, collaborative team that values pride in work and great customer service. At i2i Recruitment, our mission is Making Recruitment Personal, and we are committed to fair, inclusive application reviews. We aim to update every applicant on their application outcome, although we may not be able to personally connect with everyone.
last updated 46 week of 2026