About this role
Salary: £27,121 - 27,121 per year
Requirements
- Experience in an ISP, managed services or telecommunications environment
- Previous experience in 2nd Line Support or as a strong IT Support Engineer
- Understanding of ITIL processes and customer support
- Strong troubleshooting and problem-solving skills
- Understanding of TCP/IP, DNS, firewalls and VPNs
- Knowledge of broadband, leased lines and Cisco networking
- Familiarity with Windows Server and some Linux environments
- Excellent communication skills and ability to manage competing priorities
- A relevant technical qualification or industry certification
- Exposure to Microsoft Azure and cloud infrastructure
- Knowledge of Veeam backup solutions
- Experience with MPLS and load balancing
- Hardware troubleshooting experience
Responsibilities
- Monitor systems and respond to alerts within agreed timescales
- Investigate, troubleshoot and resolve technical incidents
- Provide telephone and ticket-based customer support
- Help maintain 24/7 service cover as part of a shift-based team
- Take ownership of customer issues and provide regular updates
- Log, manage and update tickets, escalating where necessary
- Support Windows and Linux hosting environments
- Troubleshoot networking issues across broadband and leased line services
- Liaise with engineering teams and third-party suppliers to resolve incidents
- Support hardware repairs, planned changes and out-of-hours activities
- Maintain technical documentation and contribute to service improvements
Technologies
- Azure
- Cloud
- Cisco
- Hardware
- Support
- ITIL
- Linux
- Load Balancing
- MPLS
- TCP/IP
- Veeam
- Windows
- DevOps
More
We offer a 20% shift allowance on top of the basic salary, a flexible benefits package including pension, healthcare, dental and insurance, ongoing technical training, and opportunities for personal development and career progression. The role is predominantly remote, with occasional office visits, and has a shift-based working pattern that offers flexibility around annual leave. We are committed to fair, diverse and inclusive application reviews and aim to provide applicants with updates on their applications.
last updated 45 week of 2026