About this role
Salary: £37,440 - 45,760 per year
Requirements
- A qualification in Computer Science, Information Technology, or a related field, or equivalent work experience
- Proven experience in a 1st/2nd line IT support role
- Strong knowledge of MS Office 365, IP networking, and Windows operating systems
- Excellent problem-solving skills and attention to detail
- Strong communication and interpersonal skills, with the ability to provide clear and concise technical support
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Customer-focused attitude and commitment to delivering high-quality support
- Relevant certifications, such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator, are a plus
Responsibilities
- Provide 1st and 2nd line technical support to end-users by phone, email, and in person
- Troubleshoot and resolve issues related to MS Office 365, IP networking, and Windows operating systems
- Install, configure, and maintain hardware and software applications
- Assist with setting up and maintaining user accounts and permissions
- Monitor and manage IT support tickets, ensuring timely resolution and excellent customer service
- Conduct regular system updates and patches to support optimal performance and security
- Provide technical guidance to end-users to help them navigate IT systems and applications
- Document support activities, solutions, and processes in the ticketing system
- Collaborate with other IT team members to support seamless service and knowledge sharing
- Keep up to date with industry trends and technologies to continually improve support services
Technologies
- Hardware
- Support
- Office 365
- Security
- Windows
More
We are seeking a skilled and enthusiastic IT Support Engineer (1st/2nd Line) to join our well-established clients IT and AV support team. This role is suited to a dedicated IT professional eager to provide high-quality technical support and resolve a variety of IT and AV issues.
last updated 46 week of 2026