About this role
Salary: £? - ? per year
Requirements
- Significant experience leading complex, multi-phase Salesforce CRM implementations, ideally in Higher Education or similarly complex organisations
- Strong programme management experience, including plans, budgets, milestones, risks, dependencies and executive reporting
- Proven ability to assess delivery challenges, establish an honest baseline, develop recovery plans and restore stakeholder confidence
- Excellent influencing and communication skills, including engaging senior executives and navigating competing priorities
- Experience managing major systems integrators and third-party suppliers, challenging performance and maintaining commercial oversight
- Strong understanding of release management, integrations, UAT, defect resolution, change adoption and transition into BAU
Responsibilities
- Lead the programme through its remaining Salesforce releases and transition into BAU
- Establish and maintain programme governance, including plans, milestones, budgets, risks, issues, dependencies and reporting
- Assess programme health, identify delivery challenges and implement recovery plans where required
- Manage and influence senior stakeholders across business, technology and operational teams
- Oversee external systems integrators and suppliers, challenge performance, manage commercial commitments and ensure delivery quality
- Coordinate release management, system integrations, testing, UAT and defect resolution
- Ensure business readiness, user adoption and effective operational handover
- Identify systemic delivery issues and improve governance, accountability and team effectiveness
Technologies
- CRM
- Salesforce
More
We are seeking a hands-on leadership professional to take ownership of the remaining delivery phases of a Salesforce CRM transformation programme that is already underway, with multiple releases in progress. The role is based on site in Central London two to three days per week and is inside IR35. We describe this as a strong opportunity with a client.
last updated 46 week of 2026