About this role
Salary: £27,000 - 29,000 per year
Requirements
- Strong IT literacy, including knowledge of computer systems and Microsoft Office applications
- Excellent problem-solving skills and a methodical approach to troubleshooting
- Strong organisational skills and attention to detail
- Customer-focused, with the ability to communicate effectively with technical and non-technical users
- Proactive and self-motivated, with a willingness to take ownership of tasks and see them through to resolution
- Interest in technology and emerging trends, including AI and digital innovation
- Experience in a helpdesk, service desk or technical support environment would be beneficial
- Exposure to website administration, web technologies, ticketing systems or collaboration tools would be advantageous
- Own vehicle essential
Responsibilities
- Provide first-line technical support to customers and internal users
- Investigate, document and escalate technical issues where required
- Assist with the maintenance and administration of company websites and online platforms
- Support testing activities for new products, features and system enhancements
- Work with product, content and commercial teams to deliver effective technical solutions
- Contribute to platform improvements and digital initiatives
- Participate in team planning sessions and take ownership of assigned tasks
- Produce and maintain clear technical documentation and support materials
- Engage in continuous learning and professional development
Technologies
- AI
- Support
- Web
More
We are an innovative, technology-led organisation hiring for a newly created Support Engineer role. The position supports customers and internal users while contributing to the maintenance, testing and enhancement of our digital platforms. The salary is £27,000–£29,000. The role is based near Great Abington and offers hybrid working, with three days on site and two days working from home.
last updated 46 week of 2026