About this role
Salary: £60,000 - 65,000 per year
Requirements
- Substantial experience, typically 5+ years, in an IT Manager or equivalent role managing multidisciplinary IT teams across infrastructure, service desk, and business applications
- Proven experience managing core enterprise applications such as ERP or CRM systems and leading the technical staff or external partners who support them
- Hands-on experience with modern cloud platforms, including Microsoft 365, Azure, Entra ID, and Intune, and with enterprise networking
- Strong understanding of ITIL-aligned processes, including incident, problem, and change management, and service metrics
- Demonstrated experience managing cybersecurity controls and maintaining business continuity and disaster recovery plans
- Ability to communicate complex technical concepts as clear, actionable advice for non-technical leaders and department heads
Responsibilities
- Lead and manage multidisciplinary IT staff across service desk, infrastructure, and business applications, including recruitment, performance goals, regular one-to-ones, and professional development
- Oversee SLA monitoring, incident management, and escalation workflows
- Prepare and present monthly IT performance reports, risk registers, and service metrics to executive leadership
- Drive continuous improvement across network, cloud, and hardware infrastructure, and serve as the senior technical escalation point
- Oversee the performance, integration, and security of enterprise platforms and the reporting suite
- Manage the software roadmap in coordination with departmental stakeholders
- Coordinate risk assessments, security training, user access policies, and compliance alignment, including GDPR and Cyber Essentials frameworks
- Maintain, refine, and regularly test IT disaster recovery and business continuity plans
- Lead software rollouts and technical change initiatives while minimising operational disruption
Technologies
- Azure
- Cloud
- CRM
- ERP
- Hardware
- Incident Management
- Support
- ITIL
- Microsoft 365
- Network
- Security
- Office 365
More
We are recruiting on behalf of one of Suffolks most recognised and successful brands, an established organisation with decades of commercial success and an extensive national footprint. This on-site IT Manager role is based in Bury St Edmunds and reports to the IT Director. The role combines strategic roadmap development with hands-on management, with the aim of providing a resilient, secure, and scalable technology environment that supports daily operations and long-term business goals.
last updated 46 week of 2026