About this role
Salary: £27,700 - 30,500 per year
Requirements
- NVQ Level 3 in IT Maintenance, A-Level or an equivalent qualification.
- Practical experience in computer engineering and IT support, including system installations, configuration and hardware maintenance.
- Experience providing first- and second-line IT support.
- Good working knowledge of Microsoft Windows and Office 365.
- Experience supporting local area networks and administering Microsoft Windows, Office 365 and Google Workspace.
- Ability to administer networks, maintain security and services, and keep full records of changes, errors and adaptations.
- Understanding of the legal, security and ethical considerations surrounding IT use within schools.
- Full UK driving licence and access to a suitable vehicle.
- Experience supporting IT systems in schools, academies, trusts, colleges, universities or other educational environments is preferred.
- Relevant backgrounds include IT Technician, ICT Technician, IT Support Technician, IT Engineer, IT Support Engineer, ICT Engineer, ICT Support Technician, first- or second-line technician or support technician, Helpdesk Technician, Service Desk Technician, or a similar role.
Responsibilities
- Respond to IT helpdesk requests, resolve technical issues and escalate more complex cases where necessary.
- Provide first- and second-line technical support to staff across supported schools.
- Install, configure, upgrade and maintain IT hardware, software and infrastructure.
- Support Microsoft Windows, Office 365, Google Workspace and local area networks.
- Maintain classroom IT equipment, computer suites and student devices to keep them operational and up to date.
- Carry out hardware audits and keep accurate records of system changes, faults and maintenance.
- Monitor outstanding support requests and work towards agreed service levels.
- Work with external suppliers to investigate technical problems and minimise disruption to school services.
Technologies
- Hardware
- ICT
- Support
- Office 365
- Security
- Windows
More
We are recruiting an IT Support Engineer to join an established Multi-Academy Trust that supports primary and secondary schools, delivers quality education and serves local communities. This is a full-time role based in Honiton, with occasional travel to schools in Plymouth and Exeter. The salary is £27,700–£30,500, with benefits. We welcome candidates with an IT support background who enjoy helping users overcome technical challenges and want to develop their careers. Additional Resources Ltd is acting as an Employment Business and Employment Agency for this recruitment.
last updated 46 week of 2026