About this role
Salary: £40,000 - 72,000 per year
Requirements
- Ideally 3–5 years experience in a hands-on IT Infrastructure Engineer, Managed Services Engineer, Systems Engineer or 3rd Line Support role.
- Strong technical experience supporting and maintaining enterprise server and infrastructure environments.
- Hands-on experience with Windows Server administration, troubleshooting and maintenance.
- Experience supporting virtualised environments, ideally VMware vSphere or Microsoft Hyper-V.
- Good understanding of enterprise storage, backup and recovery solutions.
- Solid networking fundamentals, including TCP/IP, DNS, DHCP and general network troubleshooting.
- Experience investigating and resolving complex infrastructure incidents within agreed SLAs.
- Practical knowledge of infrastructure monitoring, patching, upgrades and preventative maintenance.
- Experience supporting disaster recovery processes, backup restoration and system availability.
- Strong customer-facing communication skills, ideally gained within an MSP or managed services environment.
- Desirable: experience supporting IBM i / IBM Power Systems environments.
- Desirable: knowledge of SAN/NAS storage technologies.
- Desirable: experience with Veeam or similar enterprise backup solutions.
- Desirable: exposure to cloud infrastructure, particularly Microsoft Azure.
- Desirable: experience with infrastructure automation or PowerShell scripting.
- Desirable: relevant certifications such as Microsoft, VMware, CompTIA Server or ITIL Foundation.
- Desirable: experience supporting hosted infrastructure or datacentre environments.
Responsibilities
- Monitor, support and maintain customer IT infrastructure, including servers, storage, backup, virtualisation and network environments.
- Monitor and respond to alerts across IBM i environments and wider datacentre platforms.
- Investigate and resolve technical incidents, service requests and infrastructure issues.
- Deliver managed services in line with agreed SLAs and contractual requirements.
- Carry out scheduled maintenance, including operating system upgrades, firmware updates, disaster recovery testing and data restore testing.
- Work directly with customers to understand their technical environments and provide effective solutions.
- Collaborate with internal technical teams to troubleshoot complex infrastructure issues.
- Identify opportunities for automation, process improvements and service modernisation.
- Maintain accurate technical documentation, procedures and operational standards.
- Participate in an out-of-hours on-call rota and occasional planned evening or weekend maintenance.
Technologies
- Azure
- Cloud
- Firmware
- Hyper-V
- IBM
- Support
- ITIL
- Network
- PowerShell
- TCP/IP
- VMware
- Veeam
- Windows
- DevOps
More
We are hiring a Managed Services Consultant / 3rd Line Infrastructure Engineer for a permanent, full-time role based in Dorking, Surrey, with hybrid working: three days in the office and two days from home. The salary is £50,000 per annum, with additional compensation for the out-of-hours on-call rota. Standard hours are Monday to Friday, 9:00am to 5:30pm, with some out-of-hours work. Youll join our friendly, collaborative technical team, supporting a diverse customer base across the UK and contributing to service improvements, infrastructure modernisation and the development of managed service solutions.
Our benefits include private healthcare, 25 days annual leave plus bank holidays (increasing with service), a workplace pension, training and career development, salary sacrifice schemes, complimentary office lunches and refreshments, free onsite parking, a birthday gift and regular team social events. We offer a supportive working environment.
last updated 46 week of 2026