About this role
Salary: £40,000 - 72,000 per year
Requirements: Previous experience in an IT Engineer, Desktop Support, Infrastructure, or AV Engineer role.Experience with AV equipment installation and support.Experience deploying and supporting endpoints and/or servers.Strong troubleshooting and incident-resolution skills.Experience with IMAC activities and IT asset management.Good customer-facing and communication skills.Ability to work independently onsite and as part of a wider service team.Full driving licence.Own vehicle/transport is essential.Flexibility to travel between Newport, Port Talbot, and Llanelli. Responsibilities: We install, configure, and support AV equipment and related IT hardware.We deploy endpoints, workstations, and servers.We carry out hardware installations, moves, additions, and changes (IMAC).We validate service requests and prepare equipment prior to deployment.We coordinate equipment logistics, installation, and collection.We provide onsite technical support to end users.We diagnose and resolve workplace IT incidents.We restore services quickly in line with agreed priorities and SLAs.We escalate and coordinate issues with third-party suppliers where required.We maintain accurate service records and ensure incidents are properly closed.We provide onsite support to priority/VIP users where required.We support walk-in and desk-based IT services, including device handouts and returns.We assist with hardware orders, equipment logistics, and printer replacements.We identify, investigate, and document recurring workplace IT issues.We log, prioritise, and manage problems through to resolution.We work with internal teams and third parties to identify root causes.We implement corrective actions to help prevent recurring incidents.We maintain accurate documentation and service records.We maintain accurate IT asset and configuration records.We manage equipment installations, returns, replacements, and disposals.We maintain appropriate stock levels and support equipment logistics.We ensure all asset activity complies with policies, procedures, and systems. Technologies: HardwareSupport More:
We are seeking experienced IT / AV Engineers to provide onsite services across Port Talbot and Llanelli. This is an inside IR35 contract opportunity, initially for two months, with the possibility of extending for a further month. We offer a salary/rate dependent on experience, with an immediate or imminent start. We are recruiting for three engineers and require flexibility to travel between sites.
last updated 38 week of 2026