About this role
Salary: £40,000 - 43,000 per year
Requirements
- Previous experience administering Halo PSA, Halo ITSM, or a similar ITSM/PSA platform
- Strong understanding of IT service management processes, including ticketing, SLAs, and service catalogues
- Experience configuring workflows, forms, permissions, business rules, and approval processes
- Ability to create and maintain reports and dashboards
- Strong analytical, troubleshooting, and problem-solving skills
- Good communication skills and ability to work across technical and non-technical teams
- Experience supporting system upgrades, integrations, and user adoption
- Desirable: Knowledge of ITIL frameworks and service management best practices
- Desirable: Understanding of system integrations, authentication, and data synchronisation
- Desirable: Experience improving service management processes through automation and platform optimisation
Responsibilities
- Take ownership of the day-to-day administration, configuration, and maintenance of our Halo platform
- Configure and improve workflows, SLAs, permissions, notifications, templates, and business rules
- Support IT service management processes, including incidents, requests, changes, assets, and knowledge management
- Develop and maintain reports, dashboards, and performance monitoring tools
- Ensure data accuracy, system integrity, and effective reporting across the platform
- Manage and improve customer portals, self-service functionality, and user experience
- Support system integrations, upgrades, testing, and platform releases
- Work with internal stakeholders to identify opportunities for process improvement and automation
- Maintain system documentation and provide guidance and support to users
Technologies
- Support
- ITIL
- ITSM
More
We are recruiting an experienced Halo ITSM Administrator to join an established organisation in the Rayleigh/Hockley area of Essex. This permanent role offers hybrid working, a salary of £40,000–£42,500 per annum, and a 37-hour working week. You will work closely with our IT, service delivery, and operational teams, taking ownership of a key business system and supporting its ongoing development, configuration, and improvement.
last updated 46 week of 2026