About this role
Salary: £28,000 - 30,000 per year
Requirements: Previous 1st/2nd line IT Support or Helpdesk experienceExperience using IT service/helpdesk ticketing systemsExperience working in an IT helpdesk or technical support environmentComfortable dealing directly with users at all levels Responsibilities: Provide 1st and 2nd line IT support to usersLog, manage and resolve support tickets through a helpdesk systemTroubleshoot Windows, Microsoft 365, hardware and network issuesInstall, maintain and repair laptops, PCs, tablets, printers, phones and other IT equipmentSupport Active Directory, Entra ID and MFAAssist with user account administration, onboarding and leaver processesPrepare and configure equipment for new startersSupport mobile devices across iOS and AndroidAssist with software updates, device management and security updatesSupport Intune and Windows deployment processesAssist with laptop imaging and device buildsMonitor and escalate backup-related issuesCarry out regular checks of meeting room and IT equipmentWork with third-party suppliers and technology vendors where requiredMaintain accurate hardware and software inventoriesSupport the wider IT team with ongoing projects and improvements Technologies: Active DirectoryAndroidHardwareSupportMicrosoft 365MobileNetworkSecurityWindowsiOSOffice 365 More:
We are a well-established professional services organisation based in Norwich, offering a permanent, office-based IT Support Technician role with travel to other sites as required. You will join our internal IT team in a hands-on position supporting users across the business and helping keep our systems secure, reliable and available. The salary is competitive, depending on experience.
last updated 39 week of 2026