About this role
Salary: £27,000 - 30,000 per year
Requirements
- Previous experience in an IT Support, ICT Support, or IT Technician role
- Experience setting up, configuring, and maintaining computers, laptops, and other hardware
- Experience completing ISO 27001 questionnaires
- Experience supporting Cyber Essentials or Cyber Essentials Plus accreditations
- Strong understanding of IT hardware, software, and user support
- Excellent communication skills, including the ability to explain technical information to non-technical users
- A proactive approach and genuine passion for technology
- Enjoy being the go-to person when colleagues need help
- Strong organisation and ability to manage multiple priorities
- Ability to build strong relationships across a business
- Interest in finding better ways of working and driving improvements
Responsibilities
- Act as the first point of contact for IT support across our business
- Set up and configure laptops, desktops, mobile devices, and other IT equipment for new starters
- Troubleshoot and resolve hardware and software issues
- Manage IT assets and equipment inventory
- Work with external IT providers to ensure issues are resolved efficiently
- Support our cyber security and compliance requirements
- Complete and support Cyber Essentials and Cyber Essentials Plus accreditation processes
- Assist with ISO 27001 questionnaires and information gathering
- Identify opportunities to improve our systems, processes, and technology
Technologies
- Hardware
- ICT
- Support
- Mobile
- Security
More
We are a growing, people-focused business seeking a hands-on IT & Cyber Security Technician to support colleagues across the organisation and help keep systems running smoothly. This full-time, permanent role is based onsite five days per week in Stone, Staffordshire, and offers a salary of £27,000–£30,000 depending on experience. Benefits include an annual performance-related bonus, 25 days of holiday plus bank holidays, a Christmas shutdown, company pension, regular social events, company sick pay, and mental health and wellbeing support. The role offers the opportunity to make a meaningful contribution in a business that values its people.
last updated 46 week of 2026