About this role
Salary: £27,500 - 27,500 per year
Requirements: Previous experience in an IT Support, IT Technician, Helpdesk or ICT Support roleStrong understanding of computer systems, software, hardware and mobile devicesExcellent problem-solving and troubleshooting skillsStrong communication skills, including the ability to explain technical issues to non-technical usersHighly organised, with the ability to manage multiple tasks and prioritiesProactive and commercially aware approach to technology and process improvementWillingness to learn and develop within a growing organisationExperience working with external IT providers is advantageous Responsibilities: Act as the first point of contact for IT support queries from office- and field-based employeesTroubleshoot hardware, software and system issues, taking ownership through to resolutionLiaise with external IT and telephony providers to resolve technical issues and support business operationsManage laptops, tablets, mobile devices and associated IT equipmentSet up equipment and user access for new starters, and coordinate the return and reset of equipment for leaversMaintain an accurate inventory of IT assetsSupport IT security initiatives and assist with Cyber Essentials and GDPR compliance requirementsCoordinate with external partners to help ensure systems, networks and applications operate effectivelyResearch and recommend technologies and process improvements to enhance business efficiencyManage the ordering, recycling and maintenance of IT equipment Technologies: HardwareICTSupportMobileSecurity More:
We are a growing and successful organisation recruiting an enthusiastic, proactive IT Support Technician to take ownership of day-to-day technology support and make a meaningful impact. The role is full-time and office-based in Stone, Staffordshire, working with colleagues across the business and external IT and telecommunications providers. The starting salary is £27,500, depending on experience, with an annual company performance-based bonus. Benefits include 25 days holiday plus bank holidays, a Christmas and New Year office shutdown, a company pension scheme, company sick pay, mental health and wellbeing initiatives, and regular social events.
last updated 40 week of 2026