About this role
Job summary
Please note - This role is not eligible for sponsorship under current immigration rules.
Role is based at Crossgate House which as professional office environemnt within Trafford Community services working for the Community Mental HealthTeam North & West Trafford. You will be responsilbe for overseeing Data Qaulity for the CMHT and creating performence analystics on a regular basis to improve service efficiency. You will be responsible for managing an admin team with tasks such as taking incoming calls for the CMHT. Logging daily referrals to the team, recording clinical meeting notes, arranging outpatient appointments for service users and creating letters. Working in a fast paced working environment within a multi-disciplinary Community Mental Health Team.
Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.
Main duties of the job
To provide admin support to the clinical team in relation to clinical correspondence, appointment booking and referral processing.
To provide an efficient and effective administrative service to the CMHT North & West Trafford Team. Processing referrals, coordinating appointments for our service users and their carers where appropriate, typing of general correspondence, reports etc. minute taking on occasion at MDT, professional and Safeguarding meetings.
Working on performance analytics for the CMHT, creating regular reports and utilising Power BI for data quality tasks.
To have a flexible approach in providing admin support to the multi-disciplinary teams working with the client group with mental health problems. There will be client and carer telephone contact therefore good communication skills are essential.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
Please see attached job description and person specification
Staff benefits
- Pay Enhancements
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
Person Specification
Experience
Essential
- Office Experience
Desirable
- Patient facing experience, EPR systems experience.
Knowledge
Essential
- Data Protection and Patient Confidentiality.
Desirable
- Mental health and NHS knowledge.
Education
Essential
- Competency based qualification or demonstrable experience.
Desirable
- IT qualifications - ECDL, CLAIT.
Skills and Abilities
Essential
- Performance analytics and Power BI experience.
Desirable
- EPR systems knowledge.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Greater Manchester Mental Health NHS Foundation Trust
Address
CMHT North & West Trafford, Crossgate House
Cross Street
Sale, Trafford
M33 7FT
United Kingdom
Employer's website
https://www.gmmh.nhs.uk/ (Opens in a new tab)