About this role
Job summary
To provide a full, comprehensive and confidential secretarial service to a team of professionals across CAMHS Inpatient and Community teams.
Main duties of the job
To be an initial point of contact for the service and respond to all enquiries in a professional and sensitive manner, and to provide a responsive and comprehensive clerical and secretarial service to a designated professional team.
The post holder will work within the team where extra admin support is required, in a peripatetic capacity and will report to the Administration Manager.
These duties may include (dependant on where the cover is required):
The Team Secretary will undertake general office duties including typing of minutes, reports, other correspondence, actioning any requirements identified within the typing of letters, diary management and dealing with telephone enquiries from service users and their carers / relatives, other health and social care professionals and both internal and external agencies.
This role will be responsible for the effective coordination to track all service users from referral to discharge ensuring all appointment and correspondence are within local and national targets.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
Please see attached job description
Person Specification
Education / Qualifications
Essential
- oRelevant level 2 competency-based qualification (such as RSA or NVQ)
- o2 years previous office experience or equal demonstrative experience
Desirable
- IT related qualification
Experience
Essential
- Use of VDUs for a long period of time
- Demonstrate ability to work without close supervision using own initiative to meet set deadlines
- Working in a confidential environment
- Demonstrate Secretarial experience
- Demonstrate good understanding of teamwork and work conducively within this.
- Experience in setting up and maintaining office systems.
- Experience of minute taking to capture the main points of discussions / formal meetings
Desirable
- Use of office equipment
- Medical terminology
- Contact with patients / service users.
- A patient administrative background.
- Knowledge of Performance and Data Quality.
- Experience of working within the NHS.
Knowledge
Essential
- The Data Protection Act
- Patient Confidentiality
- Use of office equipment
Desirable
- Use of EPR systems
- Use of office equipment
- Adaptable to new systems / processes.
- A working knowledge of PARIS (GMMH's clinical patient recording system).
Skills and Abilities
Essential
- Effective time management skills
- The ability to prioritise and plan conflicting, and complex work demands
- Must be able to communicate well using wide range of methods at all levels.
- Ability to be numerate and provide statistical data accurately.
- Outstanding communication Skills
- A caring and sensitive attitude when communicating with staff and patients
- Advanced keyboard Skills
- The ability to navigate IT systems, inc Word, Excel, PowerPoint and Outlook
- Flexibility
Desirable
- Patient administration background
- Knowledge of EPR systems
- Problem solving
Other Requirements
Essential
- There is an occasional requirement to travel across the wide footprint of the Trust to attend meetings and events relevant to the role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Greater Manchester Mental Health NHS Foundation Trust
Address
Junction 17
Bury New Road
Prestwich
M25 3BL
United Kingdom
Employer's website
https://www.gmmh.nhs.uk/ (Opens in a new tab)