About this role
Job summary
This post is fixed term/secondment for 12 months due to service needs
If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
We are seeking a friendly, organised and professional Receptionist/Ward Clerk to join the team within the Mental Health Unit at Royal Glamorgan Hospital.
As the first point of contact for patients, visitors and staff, you will provide an efficient front-of-house service while supporting the smooth day-to-day running of the department. The role combines reception, administrative and clerical duties, ensuring accurate record keeping and excellent customer service at all times.
The successful candidate will have excellent communication and organisational skills, strong attention to detail, and experience using computerised systems. A professional, compassionate and flexible approach is essential when working within a busy mental health environment.
Join our dedicated team and play a vital role in supporting high-quality care for patients within the Mental Health Unit.
Main duties of the job
- Welcoming patients, visitors and staff in a professional and courteous manner.
- Answering telephone enquiries, resolving queries and taking accurate messages.
- Entering and maintaining patient information on NHS systems, including admissions, discharges and leave records.
- Checking and updating patient demographic details.
- Managing and tracking medical records and documentation.
- Scanning and uploading documents to electronic systems.
- Filing staff and departmental records.
- Assisting with patient monies and petty cash processes when required.
- Providing general administrative support to the Mental Health Unit team.
This post is advertised as Welsh Essential. Candidates need to demonstrate Welsh Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. This doesn't mean 'fluency'. Level 3 means being able to communicate in Welsh during everyday customer service activities, such as greeting customers, answering calls, responding to routine enquiries, providing information, arranging appointments and taking messages. These skills are essential to enable the post holder to deliver services through the medium of Welsh when required. Have a look at our 'Croeso Candidate' booklet below for more information. If you have these Welsh language skills, please apply!
About us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
o We listen, learn, and improve
o We treat everyone with respect
o We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and Knowledge
Essential
- Good standard of literacy and numeracy skills.
- Knowledge of administrative systems, admission, patient information systems, hospital departments, clerical/office procedures, data input procedures acquired through on-the-job training.
- Welsh Language skills in Speaking/listening at level 3 or above
Desirable
- Vocational Qualification Level 2 Business Administration or possess relevant experience, skills and knowledge.
- OCR/RSA II typing or equivalent relevant experience and skills.
- ECDL or similar computer certificate.
- Knowledge of WPAS (Myrddin) System.
Experience
Essential
- Experience of using databases and data entry.
Desirable
- Previous NHS experience
- Previous front of house experience.
Aptitude and Abilities
Essential
- Excellent organisational and communication skills
- Ability to transfer IT skills to new applications as required.
- Maintain confidentiality and diplomacy at all times.
Personal Qualities
Essential
- Ability to work on own initiative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cwm Taf Morgannwg University Health Board
Address
Royal Glamorgan Mental Health Unit
Ynysmaerdy
Llantrisant
CF728XR
United Kingdom
Employer's website
https://joinctm.wales/ (Opens in a new tab)