About this role
Job summary
Band 4 Patient Pathway Coordinator (CAT 2 Ophthalmology)
This is a part-time post for 22.5 hours per week.
This is an exciting opportunity to join our Clinical Administration Team (CAT 2 Ophthalmology) as a Patient Pathway Coordinator (PPC).
If you are a highly organised and driven individual who is passionate about patient care and embraces change, we have the role for you. In return we can offer you a friendly and supportive team to work with.
As a management team we are keen to support ongoing development and opportunities to help you achieve your goals. Once fully trained we offer hybrid working as well; so working on-site and remotely at home.
The post is based at Royal Berkshire Hospital Reading, where we provide a first-class, efficient, pro-active and patient-focused administrative service.
The successful applicant will be responsible for helping provide a smooth transition for patients as they move through their treatment pathway.
For further information, please contact Garnett (Patient Pathway Manager) via [email protected]
Main duties of the job
We are looking for an enthusiastic, highly motivated and organized individual to provide specialist admin support to the Ophthalmology teams.
You will need to be confident working within a team in a fast-paced environment and have excellent IT skills, be comfortable communicating with patients and colleagues at all levels and work quickly and accurately under pressure.
You will be responsible and accountable for consistently and accurately carrying out your duties as well as the provision of a high quality and efficient service, providing this in a confident and courteous way to service users.
This post requires previous experience of delivering high levels of customer/patient service, working within an administrative environment, preferable experience within the NHS but not essential, using multiple computer systems and managing data (electronic and paper-based).
Knowledge of the 18 week pathway would also be beneficial.
Full compliance with local procedures, deadlines and best practice will be a key part of the role.
About us
Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.
Our Trust "CARE" values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
At our heart we are a local hospital that works with NHS and social care partners to provide excellent healthcare services for over 500,000 people who currently live in our catchment area. We also provide specialist hospital services beyond the county's borders.
Job description
Job responsibilities
Please refer to the attached Job Description and Person Specification for further details of the job role.
Person Specification
Qualifications
Essential
- Educated to A-Level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
- GCSE or equivalent in English and Maths, grades A-C
Experience
Essential
- Experience of using full range of IT systems and patient data systems
- Experience of using Microsoft Office, including Word and Excel
- Experience of scheduling outpatient appointments and/or admissions
- Experience of working in a multidisciplinary team
- Experience of working in a healthcare setting
- Customer Care experience
- Experience of handling patient complaints
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Royal Berkshire NHS Foundation Trust
Address
Royal Berkshire Hospital
London Road
Reading
RG1 5AN
United Kingdom
Employer's website
https://www.royalberkshire.nhs.uk/ (Opens in a new tab)