About this role
Job summary
PREVIOUS APPLICANTS NEED NOT REAPPLY
Band 3 Assistant Patient Pathway Coordinator (CAT Team 1 - ENT, Max Fax & Plastic Surgery - Townlands/Royal Berkshire Hospital).
Part Time 30 hours per week - Monday - Friday, Shifts between 08:00 - 17:00.
PLEASE NOTE
This post is a split role across Townlands Memorial Hospital, Henley-on-Thames and Royal Berkshire Hospital, Reading.
An exciting opportunity has arisen for an Assistant Patient Pathway Coordinator (APPC) to join our Clinical Administration Team in the ENT, Max Fax & Plastic Surgery Department.
We are looking for a candidate who can provide support to clinical and non-clinical staff.
You will be a point of contact for administrative issues relating to patients' pathway of care, working as part of a multidisciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
Main duties of the job
You will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.
You will provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.
The CAT 1 team is committed to providing our colleagues with a positive experience assisting them to build fulfilling and rewarding careers.
This is an exciting time to join the ENT, Max Fax and Plastic Surgery Department as we move towards more digital ways of working, including virtual clinics and assessment.
About us
Henley-on-Thames is an historic town located along the River Thames, easily accessible by road and rail, known for its rich cultural heritage.
With excellent leisure and shopping facilities, and a thriving cultural scene, Henley offers a vibrant community atmosphere, being a wonderful place to live, work, and play and provides excellent facilities for families.
The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.
Our Trust "CARE" values: Compassionate,Aspirational,Resourceful,Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
At our heart we are a local hospital that works with NHS and social care partners to provide excellent healthcare services for over 500,000 people who currently live in our catchment area. We also provide specialist hospital services beyond the county's borders.
Job description
Job responsibilities
The post holder will be the point of contact for all administrative issues relating to patients pathway of care. You will work as part of a multidisciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.
Please refer to the attached Job Description & Person Specification for further details of the job role.
Person Specification
Education/Qualifications
Essential
- NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
- GCSE or equivalent
Previous Experience
Essential
- Experience of using of IT systems and patient data systems
- Experience of working with patients and providing information regarding their appointments or treatment team
Desirable
- Experience of scheduling outpatient appointments and/or admissions
NHS/Healthcare pathway Knowledge/Expieriance
Essential
- NHS/Healthcare Pathway Knowledge
Desirable
- Previous NHS/Healthcare admisitrative expieriance
- NHS System Expieriance
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Royal Berkshire NHS Foundation Trust
Address
Townlands Memorial Hospital
York Road
Henley-on-Thames and Reading
RG9 2DR
United Kingdom
Employer's website
https://www.royalberkshire.nhs.uk/ (Opens in a new tab)