About this role
Job summary
An exciting opportunity has arisen for a Private Patients Administratorto join the Parkside Suite at Wexham Park Hospital.
This key administrative role supports the delivery of Private Patient Services by coordinating private MRI and CT bookings, processing referrals, managing NHS to Private Inpatient requests, insurance authorisations, taking payments, arranging appointments, and maintaining accurate patient records.
The post holder will work closely with patients, clinicians, ward teams, insurers, and external stakeholders to ensure a professional, efficient, and patient-focused service. Strong organisational, communication, and IT skills are essential, along with the ability to manage a busy workload while maintaining high standards of accuracy, confidentiality, and customer care.
The role is integral to supporting the continued growth of the Private Patient Service and ensuring the smooth operation of patient booking pathways, contributing to both service efficiency and patient satisfaction.
Main duties of the job
- To provide an efficient office and general administrative service to support the Private Patient Units.
- To ensure that Trust standards are adhered to in relation to all patient documentation and data input.
- To work flexibly to meet the needs of a changing workload and service.
- Coordinate and manage bookings for private MRI and CT appointments, ensuring efficient use of available capacity.
- Process private patient referrals received via email and internal systems.
- Arrange appointments and admissions, communicating details to patients in a professional and timely manner.
- Obtain insurance authorisations and liaise with insurers to support patient treatment pathways.
- Process patient payments and support self-funding patients with treatment package information.
- Maintain accurate patient records on EPIC, Compucare, and other relevant systems.
- Produce appointment letters, admission documentation, and associated reports.
- Work closely with clinical teams, ward staff, and external stakeholders to ensure smooth patient journeys and effective service delivery.
- Manage appointment diaries and support theatre scheduling and patient pathway administration where required.
- Ensure confidentiality and compliance with Trust policies, information governance requirements, and data protection legislation.
- Contribute to the ongoing development and efficiency of the Private Patient Service, supporting the continued growth in MRI and CT activity.
About us
Visa Sponsorship: This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo
Job description
Job responsibilities
For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.
Person Specification
Qualifications
Essential
- GCSE English and Maths pass or equivalent.
Experience
Essential
- Previous office / administration experience.
Desirable
- Customer Care Experience.
- Private Sector / NHS Healthcare Experience.
Skills & Knowledge
Essential
- Excellent communication skills
- Excellent IT / keyboard skills including data base entry.
- Good understanding of administrative processes and customer service principles.
Desirable
- Knowledge of Hospital Systems EPIC
- Knowledge of medical terminology.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Frimley Health NHS Foundation Trust
Address
Wexham Park Hospital
Wexham Street
slough
SL2 4HL
United Kingdom
Employer's website
https://www.fhft.nhs.uk/ (Opens in a new tab)