Head of All-age Complex and Continuing Care Delivery @ Frimley Health NHS Foundation Trust

Job summary

We have an exciting opportunity for an experienced and dynamic Head of All-Age Complex and Continuing Care (Central Services) to join our senior leadership team at Frimley Health NHS Foundation Trust.

This is a pivotal Band 8C senior leadership role, offering the opportunity to shape how our All-Age Complex and Continuing Care (AACCC) service operates, driving improvements in business performance, clincal oversight, financial governance, operational efficiency and service transformation.

We are looking for someone who can see the bigger picture while getting to the heart of operational challenges. Someone who is confident challenging established ways of working, using data to drive decisions and turning ambitious ideas into practical, sustainable improvements.

With prevention at the heart of the NHS 10 Year Health Plan, you'll have the opportunity to shape a more proactive and person-centred approach to continuing care. You'll lead improvements in clinical practice, strengthen quality and patient safety, and champion earlier intervention to prevent avoidable deterioration, reduce hospital admissions and support people with complex health needs to live as independently as possible, with the right care and support in the right setting.

Main duties of the job

As Head of All-age Complex and Continuing Care Delivery (Cental Services), you will provide senior leadership and strategic oversight of clinical and operational services across AACCC, ensuring high-quality care, strong performance and effective use of resources.

Working as a key member of the senior leadership team, you will:

• Lead clinical and business operations: Provide strategic direction to multidisciplinary teams, ensuring assessments, care planning, reviews and associated operational processes are timely, consistent, efficient and well governed.
• Strengthen financial and resource management: Oversee workforce planning, budgets and resource deployment, ensuring effective financial controls, identifying efficiencies and supporting the sustainable delivery of complex care.
• Champion service improvement and innovation: Lead the development of more effective clinical pathways and smarter ways of working, embracing digital opportunities, reducing unnecessary bureaucracy and improving productivity.
• Strengthen governance and assurance: Provide senior oversight of clinical quality, patient safety, risk management, complex case decision-making and operational governance, ensuring clear accountability and continuous improvement.

You'll work closely with clinical, business, commissioning and system partners, bringing together people, resources and expertise to deliver safe, effective and sustainable services for people with complex care needs.

About us

Visa Sponsorship: This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.

Why Join Frimley Health NHS Foundation Trust?

At Frimley Health NHS Foundation Trust, our people are at the heart of everything we do.

As a Disability Confident Employer and recipient of the Gold Award in the Armed Forces Employer Recognition Scheme, we actively champion equality, diversity and inclusion, creating opportunities for people from all backgrounds to build rewarding careers within the NHS.

We also recognise the importance of a healthy work-life balance. By supporting flexible working arrangements wherever possible, we enable our colleagues to balance their professional and personal commitments while continuing to deliver outstanding care to our patients. Whether flexibility means adjusted hours, part-time working, hybrid arrangements or alternative working patterns, we work in partnership with our staff to meet both individual and service needs.

Join UsWhether you're at the start of your career or looking for your next challenge, Frimley Health offers the opportunity to be part of a inclusive, forward-thinking organisation that is committed to excellence, innovation and compassionate care. Together, we can shape the future of healthcare and make a real difference to the lives of the communities we serve.

Frimley Health Trust benefits on Vimeo

Job description

Job responsibilities

The Head of All-Age Complex and Continuing Care Delivery (Central Services) will provide senior leadership and strategic oversight of clinical and operational services, ensuring safe, effective, efficient and sustainable delivery across AACCC.

Working across a large, geographically dispersed service, the postholder will lead multidisciplinary teams, manage resources and performance, and work collaboratively with commissioners and system partners to deliver high-quality care and continuous service improvement.

Strategic and operational leadership

• Provide senior leadership across the clinical and operational portfolio, translating organisational priorities into clear plans and measurable improvements.
• Oversee service delivery, ensuring assessments, care planning, reviews and associated business processes are timely, consistent and effective.
• Identify and address operational pressures, risks and inefficiencies, providing constructive challenge and driving improvement.
• Deputise for the Associate Director as required, representing AACCC at senior organisational and system meetings.

Performance management and service improvement

• Lead performance against national and local standards, including the 28-day CHC assessment target.
• Maintain oversight of productivity, waiting times, backlogs, service quality and operational delivery.
• Use performance data and business intelligence to identify risks, coordinate recovery plans and drive sustained improvement.

Financial management and resource oversight

• Provide senior oversight of budgets, workforce expenditure and resource allocation across the portfolio.
• Work with finance and commissioning colleagues to strengthen financial controls, manage expenditure and identify efficiencies.
• Lead the delivery of agreed cost improvement programmes, balancing financial sustainability with quality and assessed needs.

Clinical leadership, quality and safety

• Provide senior clinical leadership, ensuring effective professional standards, clinical governance and patient safety arrangements.
• Oversee clinical risk, quality assurance and complex case decision-making, including the Complex Case Panel.
• Promote evidence-based practice, proactive care planning and continuous learning to improve outcomes and reduce avoidable deterioration.

Digital transformation and innovation

• Champion improvements in clinical and operational systems, reducing duplication, bureaucracy and unnecessary administrative activity.
• Support the effective use of digital technology, automation and business intelligence to improve productivity and decision-making.
• Work with digital and information governance colleagues to ensure changes are safe, proportionate and effectively implemented.

Governance, risk and assurance

• Ensure effective governance, risk management and internal controls across the clinical and operational portfolio.
• Oversee the development and implementation of policies, standard operating procedures and quality assurance arrangements.
• Support audit, regulatory compliance and organisational assurance, ensuring learning and improvements are embedded.

Workforce leadership and development

• Provide senior leadership and line management to designated clinical and operational managers.
• Lead workforce planning, recruitment, establishment management and effective deployment of resources.
• Strengthen professional development, clinical supervision and opportunities for student nurse placements.
• Promote an inclusive, accountable and supportive culture that encourages innovation and continuous improvement.

Partnership working and senior representation

• Build effective relationships across FHFT, ICBs, local authorities, providers and wider system partners.
• Work collaboratively with central services and commissioning, contracting and brokerage colleagues to ensure coordinated delivery.
• Provide clear, evidence-based advice and recommendations to senior leadership teams and governance forums.
• Exercise autonomy and professional judgement within delegated authority, escalating significant risks appropriately.

The postholder will demonstrate strong leadership, sound judgement and the ability to balance clinical quality, operational performance and financial sustainability. They will play a key role in strengthening accountability, improving service delivery and supporting the ongoing transformation of AACCC.

Person Specification

Qualifications

Essential

• Educated to master's degree level or able to demonstrate equivalent knowledge, skills and experience gained through significant senior management experience.
• Current registration with a recognised healthcare professional regulatory body, such as the Nursing and Midwifery Council (NMC) or Health and Care Professions Council (HCPC).

Desirable

• Postgraduate qualification in healthcare management, leadership, commissioning or a related discipline.
• Recognised qualification or training in quality improvement, project management or service transformation.

Experience

Essential

• Significant senior management experience in All-age continuing care, leading multidisciplinary services through clinical, operational or business managers.
• Experience of managing operational performance, workforce planning and delegated budgets, including addressing underperformance and delivering financial efficiencies.

Desirable

• Experience of supporting student nurse placements, clinical education or partnerships with universities and education teams.
• Experience of implementing digital solutions, automation or business intelligence to improve services.

Knowledge

Essential

• Expert knowledge on the Standing Rules and National Framework for NHS Continuing Healthcare and Funded-nursing care, and Children and Young P
• Strong leadership and workforce management skills, with the ability to lead through others, set clear expectations and translate strategic priorities into operational plans.

Desirable

• Understanding of complex care arrangements, multidisciplinary risk assessment and NHS commissioning, contracting and procurement.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Hybrid

Reading

RG30 2BA

United Kingdom

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)