About this role
Job summary
You'll support patients and clinical teams within Urgent Treatment Centres, helping services run safely and smoothly around the clock. As a key first point of contact, you'll provide a welcoming, professional service to patients, relatives and visitors.
What you'll do
- Welcome patients and manage enquiries face-to-face and by telephone
- Provide administrative support and accurately record confidential patient information
- Support clinical staff with the day-to-day running of Urgent Treatment Centres
- Complete stock, equipment and treatment room checks
- Drive and support doctors or practitioners undertaking home visits
Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore City Health Care Partnership would not be able to issue a Certificate of Sponsorship for this role
Main duties of the job
What we're looking for
- Level 2 qualification in Business Administration or Customer Service, or equivalent knowledge and experience
- A current full driving licence and good keyboard and basic Microsoft Office skills
- Previous experience working with the public
- Strong customer service, communication and organisational skills
- Willingness to undertake Basic Life Support training if not already completed
- Flexibility to work as part of a team providing a 24-hour, seven-day service
We welcome applications from people with different backgrounds and experiences, and value fairness, respect, inclusion and everyone's contribution to excellent patient care.
About us
At CHCP, we're passionate about peopleand we know that you are too, that's why we're here isn't it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.
Work with us and you'll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard; at CHCP you have a real voice.
Compassion is at the heart of our business; we're a team of nearly 2,500 colleagues who work together to deliver first-class healthcareto thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive.
As the 13thlargest social enterprise in the UK, we're pioneering the move towards independent service delivery. Join us on our journey and help us make history.
Job description
Job responsibilities
There are multiple vacancies available within the following locations Goole - UTC DN14 6RZ Bransholme UTC - HU7 4DW Beverley UTC - HU17 0FA HRI UTC - HU3 2JZ Bridlington - UTC YO16 4QP Candidates must advise which bases they are applying for from the sites listed below.
Each post up to 37.5 hours (Full and Part Time posts available)
Please see the job description and person specification attached to this job advert for full details on the role.
Person Specification
Qualifications
Essential
- Level 2 in Business Administration or Customer Service or equivalent knowledge and experience
- Word processing to OCR level 2 standard International Computer Driving License (ICDL) or able to demonstrate high level of keyboard skills and knowledge
- Current Full Driving Licence
- Basic Life Support training or willingness to undertake
Knowledge
Essential
- Knowledge of a range of reception and administration procedures.
- Standard IT skills including basic knowledge of Microsoft programmes.
Desirable
- Knowledge of stock rotation and control procedures
Experience
Essential
- Previous experience working with the general public
Desirable
- Previous driving experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
City Health Care Partnership CIC
Address
Various Urgent Treatment Centres
Hull / East Riding
HU3 4AE
United Kingdom
Employer's website
https://www.chcpcic.org.uk/ (Opens in a new tab)