About this role
Job summary
We are delighted to be recruiting for two full-time Private Care Administrators to join the Royal Papworth Private Care administration team.
Royal Papworth Private Care is the private healthcare service of Royal Papworth Hospital, delivering specialist heart and lung care to private patients from across the region, the UK, and internationally.
The Private Care Administrator role is varied and rewarding, providing administrative support across a range of specialties, including Cardiology, Cardiac Surgery, Thoracic Surgery, Respiratory Medicine, Radiology, and Diagnostic Services.
At the heart of the role is a commitment to delivering an exceptional customer experience to patients, consultants, and other stakeholders through the provision of a high-quality, efficient, and professional administrative service. You will coordinate outpatient and inpatient bookings, support patients throughout their care pathway, and help ensure a seamless patient journey within Royal Papworth Hospital.
As part of a growing and developing service, you will have a real opportunity to contribute to and support an exciting programme of service improvement, helping to shape the future of private healthcare services at Royal Papworth Hospital.
The role profile is subject to job evaluation panel agreement.
Main duties of the job
The role requires close collaboration with consultants, medical secretaries, clinical teams, and other departments. You will also support key financial processes, including the preparation of patient estimates, collection of fees, and liaison with private medical insurers.
What we're looking for
*Excellent communication skills with the ability to engage effectively at all levels
*Strong organisational skills and the ability to manage your workload independently
*A working knowledge of Microsoft Office applications
*Flexibility to adapt to the changing needs of the department
Whether your background is in the NHS, private healthcare, hospitality, retail or another customer-focused environment, we're looking for someone who understands the importance of excellent customer service and takes pride in delivering it every day.
About us
Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.
Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.
The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.
For a street view tour: https://royalpapworth.nhs.uk/virtual-tour
Job description
Job responsibilities
On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.
Person Specification
Qualifications
Essential
- Demonstrable knowledge of administrative procedures, including specialised IT systems, project management, and training practices, gained through formal training or experience equivalent to diploma level (level 4).
- GCSE passes in English & Maths
Desirable
- Business Administration qualification or equivalent experience
Experience
Essential
- Good keyboard skills including experience of using a range of Microsoft Office Applications Inc. Excel, PowerPoint and Word.
- Excellent administrative and organisational skills for example, managing general queries, appointment management, room bookings, inter-departmental liaison and coordination, taking notes and document management.
- Experience of working under pressure in busy environment
- Able to store and manage data to produce reports and information useful for analysis and tracking progress to ensure effectiveness.
- Excellent communication and interpersonal skills, both face to face and over the telephone
- Ability to problem solve, use own initiative in planning and prioritise own workload to meet deadlines.
- Excellent written communications skills
- Flexible and adaptable in the workplace to meet priorities and changing workloads, can include weekend/evening working
Desirable
- Previous healthcare administration experience, within the NHS or independent sector
- Experience with internal systems e.g. Lorenzo/TomCat
Additional Criteria
Essential
- As well as being able to demonstrate examples of how they work in a way that is consistent with our values of compassion, excellence and collaboration the successful candidate will be able to clearly demonstrate a commitment to driving culture change through equality, diversity and inclusion.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Royal Papworth Hospital NHS Foundation Trust
Address
Royal Papworth Hospital
Papworth Road
Cambridge Bio Medical Campus
Cambridge
CB2 0AY
United Kingdom
Employer's website
https://royalpapworth.nhs.uk/working-here (Opens in a new tab)