About this role
Job summary
We are seeking an organised, enthusiastic and customer-focused Receptionist/Administrator to join the VPD-HLRI Clinical Research Facility located within the Heart and Lung Research Institute. This is an exciting opportunity to play a key role in supporting pioneering clinical research that helps improve patient care and advances global cardiovascular and respiratory health.
The Heart and Lung Research Institute (HLRI) is a joint project between the University of Cambridge and Royal Papworth Hospital to create a world-leading research environment delivering important patient-focused research, directly impacting on global cardiac and respiratory health. As a key member of our multidisciplinary team, you will provide high-quality administrative and reception support to ensure the smooth day-to-day running of the Clinical Research Facility. You will be the first point of contact for participants, visitors and staff, helping to create a welcoming environment while supporting a wide range of administrative activities.
This is an excellent opportunity for someone who enjoys working with people, has strong organisational skills and would like to contribute to research that makes a real difference to patients' lives. You will work closely with clinical, research and operational teams supporting studies that aim to improve outcomes for patients with heart and lung disease.
Main duties of the job
You will be expected to:
*Provide administrative support to the VPD-HLRI Clinical Research Facility and cover the reception area of the unit.
*Interact with members of the public, external organisations and colleagues in a professional manner, handling sensitive and confidential information appropriately.
*Maintain electronic and paper records accurately and confidentially.
*Organise meetings and support data collection for reporting activities.
*Manage participant attendance records and undertake general office administration.
*Welcome and direct participants and visitors, respond to telephone and email enquiries, and liaise with internal and external researchers to obtain documentation and manage correspondence.
*Follow department standard operating procedures to provide high quality, efficient administrative service within the department.
*Coordinate with the VPD-HLRI Estates and Maintenance teams to arrange services, support housekeeping activities and help maintain a clean, safe and welcoming environment.
Previous experience in an administrative, reception or customer service role, together with confidence using Microsoft Office applications, would be advantageous.
For further information or to arrange an informal visit, which we strongly encourage, please contact Christabella Amiteye via [email protected] or 01223 639 232.
About us
Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.
Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.
The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.
For a street view tour: https://royalpapworth.nhs.uk/virtual-tour
Job description
Job responsibilities
On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.
Person Specification
Qualifications
Essential
- GCSE Grade 4/C or above in English and Mathematics (or equivalent qualification or experience).
Desirable
- Has a valid ICH GCP certificate
Experience
Essential
- Previous experience of using Microsoft Office 365
- Previous experience of working in an office environment
- Able to communicate effectively in both person, by telephone and by written communication.
- Able to organise, prioritise and adjust own workload in relation to the priorities of the department on a daily basis
- Able to suggest changes to own practice
- Maintains the quality in own work and encourages others to do the same
- Able to communicate non-routine, complex or sensitive information to colleagues, patients and relatives
- Plan ongoing, non-routine activities which require adjustment and forward planning
- Able to pay close attention to detail in written and electronic communication and information storage
- Able to work as part of a multi-disciplinary team to provide high-quality secretarial and administrative support
- Able to organise and prioritise own workload effectively to meet competing demands and deadlines.
- Able to implement Standard Operating Procedures in own area of practice
Desirable
- Previous experience of working in the NHS
- Previous experience of working in a customer facing role
- Experience of using databases
- Previous experience of working in a clinical research setting
- Experience in minute taking and organising meetings
- Demonstrates personal duty of care in relation to the safe use of equipment and other resources
- Previous experience of using medical terminology
- Able to be responsible for the maintenance of stock levels in area(s)
- Experience of providing a professional reception or customer service function.
- Experience of using electronic scheduling systems and databases.
- Knowledge of data protection, confidentiality requirements and Good Clinical Practice principles.
Additional Criteria
Essential
- As well as being able to demonstrate examples of how they work in a way that is consistent with our values of compassion, excellence and collaboration the successful candidate will be able to clearly demonstrate a commitment to driving culture change through equality, diversity and inclusion.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Royal Papworth Hospital NHS Foundation Trust
Address
Heart and Lung Research Institute
Papworth Road
Cambridge Bio Medical Campus
Cambridge
CB2 0AY
United Kingdom
Employer's website
https://royalpapworth.nhs.uk/working-here (Opens in a new tab)