About this role
Job summary
Are you passionate about delivering meaningful change and helping services improve outcomes for patients, staff and communities?
We are looking for a Change Delivery Manager to join our Transformation Team, supporting priority transformation, recovery and improvement programmes across Dorset HealthCare, Dorset County Hospital and wider system partners.
This is an exciting opportunity to work at the heart of service improvement, supporting clinical, operational and corporate teams to redesign pathways, implement new ways of working and deliver measurable benefits. The role combines project and programme delivery, improvement methodology, stakeholder engagement and practical implementation support.
You will lead assigned projects and workstreams, facilitate workshops and improvement events, support service redesign, manage risks and dependencies, and help teams move from planning into successful implementation. You'll work closely with clinicians, operational leaders and colleagues across finance, workforce, digital and business intelligence functions to deliver sustainable improvement.
We're looking for someone with experience of delivering change, transformation, improvement or service redesign in a complex environment. You will be a confident communicator, comfortable working across organisational boundaries and able to balance pace with a structured and evidence-based approach to delivery.
Main duties of the job
- Lead assigned change delivery programmes / projects from mobilisation through to implementation and handover into business-as-usual maintaining delivery grip and ensuring risks, issues, dependencies, decisions and benefits are actively managed and escalated where required.
- Ensure the delivery of transformation programmes at pace, promoting continuous improvement, testing and learning, while applying appropriate governance and oversight to ensure safe implementation, sustainable change and the achievement of intended benefits.
- Support evidence-based service redesign by working with analytical, financial, clinical and operational colleagues to ensure programmes are support by robust current state analysis, baseline measures and intelligence.
- Translate strategic priorities and agreed programme objectives into programme plans with clear delivery and implementation milestones and practical actions with defined ownership, dependencies and benefits.
- Lead and facilitate workshop, improvement events, design sessions and stakeholder meetings, presenting complex or sensitive information clearly and professionally to internal and external stakeholders to support the programme's strategic and operational objectives.
- Work collaboratively with colleagues across Dorset HealthCare, Dorset County Hospital and system partners where programmes require cross-organisational delivery.
About us
At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to create healthier lives, empowered citizens and thriving communities.
Job description
Job responsibilities
For the detailed main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidates individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.
All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do [email protected]
Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.
Person Specification
KNOWLEDGE, SKILLS AND TRAINING
Essential
- Project, programme, change management, quality improvement, Lean, service design or equivalent training/experience.
- Broad understanding of the NHS, including operational, clinical, quality, workforce and financial pressures.
- Demonstrable knowledge of structured project management, change management, quality improvement or service redesign methodologies, with evidence of applying these approaches proportionality to deliver change in practice.
- Understanding of implementation, adoption and benefits realisation principles, including experience of defining measures, tracking delivery and evidencing impact.
JOB SPECIFIC EXPERIENCE
Essential
- Demonstrable experience of leading or delivering change, transformation, improvement or service redesign initiatives in a complex organisation, including evidence of measurable outcomes achieved.
- Experience of supporting recovery, turnaround or service productivity improvement programmes.
- Experience working with clinical, operational or corporate teams to implement change and improve services.
- Evidence of planning and facilitating workshops, improvement events, service redesign sessions or stakeholder engagement activities that resulted in agreed actions or decisions.
DIGITAL AND ANALYTICAL CAPABILITY
Essential
- Experience of interpreting and using operational, quality, workforce, financial or performance data to inform decisions, identify opportunities and support improvement activity.
- Able to translate complex problems into practical delivery actions, implementation plans and measurable outcomes.
- Experience of developing benefits frameworks, identifying outcome measures and evidencing the impact of improvement or transformation initiatives.
- Ability to analyse complex information from multiple sources, identify key issues and develop practical recommendations supported by evidence.
PERSONAL ATTRIBUTES
Essential
- Evidence of building credibility and effective working relationships with senior leaders, clinicians and operational colleagues to support successful delivery of change.
- Able to provide constructive challenge, influence decisions and achieve consensus where there may be differing priorities or viewpoints.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Dorset HealthCare University NHS Foundation Trust
Address
Dorset County Hospital
Williams Avenue
Dorchester
DT1 2JY
United Kingdom
Employer's website
https://www.dorsethealthcare.nhs.uk/work-for-us (Opens in a new tab)