About this role
Job summary
We are seeking an experienced, enthusiastic, engaged and forward-thinking Systems Manager to lead the development, optimisation and support of our systems portfolio. This is an exciting opportunity for someone who enjoys solving problems, driving continuous improvement and making a meaningful impact on service delivery.
We're looking for someone who understands that successful systems are about more than technology. You will be able to connect system configuration, business processes and user experience to identify practical solutions that deliver real benefits. You'll think on your feet, see the bigger picture and join the dots between technical functionality and operational needs.
As the lead subject matter expert you will act as the central point of expertise for our systems, providing advice, guidance and leadership on all systems-related matters. You'll be innovative in your thinking but pragmatic in your approach, ensuring improvements are effective, sustainable and focused on service needs.
The successful candidate will be resilient, organised and adaptable, able to prioritise workloads, manage competing demands and respond positively to changing requirements. You'll be an effective and proactive communicator, building strong relationships with stakeholders while translating technical information into meaningful messages.
Above all, you'll be a supportive, collaborative team player committed to delivering excellent services and an outstanding user experience.
Main duties of the job
The Systems Manager is responsible for the effective management, maintenance, development and optimisation of systems used across North London Partners Shared Services. Acting as the lead subject matter expert, the postholder will ensure systems are reliable, fit for purpose and deliver an excellent user experience while supporting operational and strategic service objectives.
Key responsibilities include
- Acting as the central point of contact and subject matter expert for systems across the service, providing specialist advice and guidance to stakeholders.
- Managing the day-to-day operation, maintenance and ongoing development of systems, ensuring maximum availability and minimal disruption to services.
- Leading system improvements, upgrades, reconfigurations and implementations, working closely with suppliers, users and stakeholders to ensure successful delivery.
- Building effective relationships with internal teams, external suppliers and partner organisations to support service delivery and system performance.
- Ensuring customer feedback is used to drive continuous improvement and enhance the user experience.
- Managing and prioritising workloads, project timelines and competing demands, adapting plans to meet changing service requirements.
About us
North London Partners Shared Services is an innovative NHS business unit dedicated to providing corporate services at scale across London. A partnership of 7 Trusts, our vision is to deliver a 'excellent patient care through an outstanding employee experience'.
We need the most innovative, creative and caring people from outside and inside the NHS to deliver our mission to redefine our corporate services around the user experience, using technology to support innovation in service delivery.
Job description
Job responsibilities
Please refer to the job description and person specification.
Please note if high volumes of applications are received the vacancy will close earlier than stated, you are advised to apply as soon as possible to avoid disappointment.
Person Specification
Communication
Essential
- Excellent written communication with the ability to relay information in a clear and concise way
Analytical
Essential
- Ability to sustain meticulous attention to detail and accuracy
- Demonstrable problem solving ability
Planning
Essential
- Ability to formulate, plan and delivery multiple complex activities to meet deadlines
Autonomy
Essential
- Ability to effectively plan, organise and prioritise own workloads and that of the team to meet delivery deadlines
- Ability to manage competing priorities in a fast paced environment, adapting to change and flexing as business requirements change
Education, qualifications and experience
Essential
- At least 2 years experience in a systems management working environment
- At least 1 years experience of managing a team in a systems environment
- Demonstrable experience of reporting tools, database systems and software development environments
- Demonstrable experience of providing systems management to a stand alone system including configuration and integration
Desirable
- Post graduate qualification in Systems design, maintenance, operations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
North London Partners Shared Service
Address
Enfield Civic Centre
Silver Street
Enfield
EN1 3XA
United Kingdom
Employer's website
http://jobs.royalfree.nhs.uk/select_sector (Opens in a new tab)