About this role
Job summary
We are looking for an administrator to support the effective operation of WAM Adult Mental Health service by providing organisational, administrative and secretarial support to the locality mental health teams.
The postholder is expected to act on their own initiative on a daily basis to ensure the effective running of the service, prioritising their own workload as required.
The postholder is expected to liaise effectively and professionally with all levels of staff, external organisations and the public, dealing with confidential information in an appropriate manner.
The post is full time, working on site 5 days per week at Nicholsons House, Maidenhead
Main duties of the job
- To be the central point of contact and maintain relationships across the service, assisting the team in the development and maintenance of efficient and effective office procedures.
- Plan and arrange meetings and events which may be internal of external to the service, ensuring all necessary arrangements are made, such as room bookings, refreshments, etc.
- Attend designated meetings where the information may be complex and sensitive, taking and transcribing minutes. Distribute information prior to and after meetings in a timely way.
- Ensure the efficient and accurate recording of data on all electronic systems.
- Promote effective communication channels across the service, including procedures for answering telephones and taking messages. Report any faults with telephone equipment to relevant parties and monitor until any issues are resolved.
- Manage the distribution of service user and staff communications and information across the service as required
- Support projects within the service by undertaking various administrative and clerical tasks.
- Reflect on own areas of development to support the administration team and engage in regular support and supervision meetings.
- Measure own personal goals and ensure they align to the wider Trust goals and strategic objectives.
- Comply with all statutory, legislative and local policies applicable to this post.
- Support and maintain health, safety and security across the service.
About us
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
- Flexible working options to support work-life balance
- 27 days' annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- 'Cycle to Work' and car leasing scheme including electric vehicles
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave
- Free parking across Trust sites
Job description
Job responsibilities
The must haves for this role
- NVQ3 or equivalent qualification/experience or equivalent knowledge and experience of using a variety of software programmes/packages
- Knowledge of administration and/or office procedures and evidence of Continuing Professional Development (CPD)
- Previous knowledge and experience of working in a busy office and/or customer care environment, undertaking a full range of administrative duties
- Good interpersonal, communication and reporting skills Ability to empathise, be supportive and sensitive to the needs of others
- Ability to use a practical problem solving approach in everyday situations
- Good IT skills, with an ability to navigate around various systems and software packages, such as Outlook, MS Office, the internet and databases
For further information about the role, please see attached job description and person specification.
Your application is your opportunity todemonstrate to us how you meet the requirements of the role. We recognise thatAItools can support accessibility, equity and confidence for applicants. However, its important that examples and responses given in your supporting statement genuinely reflect your own experience and abilities, as these will be explored further during the selection process.AImust not be used to provide misleading or false information during any stage of the application journey.
In addition to explaining how you meet the person specification, you must complete your employment history for at least the last five years. Any experience, skills or responsibilities referenced in your supporting statement should be evidenced within your employment history. Applications that do not include sufficient employment history to support the experience claimed may not be shortlisted.
Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Stonewall Proud Employer, Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Aisha Adeoye on 07580859748 or email: [email protected] wholl be delighted to help. Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible
Person Specification
Education, qualifications or training
Essential
- NVQ4 or equivalent qualification/experience
- ECDL (European Computer Driving Licence)/computer software qualification or equivalent knowledge and experience of using a variety of software programmes/packages
Continuous Professional Development
Essential
- Knowledge of administration and/or office procedures and evidence of Continuing Professional Development (CPD)
Previous Experience
Essential
- Previous knowledge and experience of working in a busy office and/or customer care environment, undertaking a full range of administrative duties and supervising the work of others
Additional Requirements
Essential
- Ability to work flexibly as required, with the ability to travel independently between locations to fulfil the requirements of the post
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Berkshire Healthcare Foundation Trust
Address
WAM Locality Administration, Nicholsons House, Nicholsons Walk, Maidenhead, SL6 1LD
Maidenhead
SL6 1LD
United Kingdom
Employer's website
https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)