About this role
Job summary
To advise patients on approximate waiting times and of any unexpected delays or cancellation To book 'walk-in' exams on organisational systems and record data accurately To answer incoming calls in a professional manner and providing an excellent level of service to patients To maintain a professional appearance at all times Handle incoming post and deliveries and post outgoing letters To be aware of the process for all self-referrals and transfer through to the private team To ensure exams are all protocolled and booked correctly on relevant system and accurately updated To understand the preparation and special instructions for particular exams and to advise the patient accordingly To build and maintain good relationships with patients, referrers, Consultants and Cora Staff Be responsible for opening up and locking clinic at the end of the business day Be point of care for emergency service and ERS patient transport services To comply with all related policies and procedures
Main duties of the job
We are looking for a proactive and personable individual who thrives in a busy, patient-focused environment. You will be the first point of contact for patients, so a warm, professional, and approachable manner is essential. Previous experience in a healthcare or front-of-house role is beneficial, but not essential-we value attitude, reliability, and a willingness to learn.
About us
Connect Health and Healthshare have come together as one organisation - Cora Health - combining our decades of experience in providing healthcare services on behalf of the NHS
Job description
Job responsibilities
We are looking for a responsible Front of House Receptionist to provide an efficient and effective checking-in service. For this role, you should be able to handle medical information discretely and be able to multi-task in a fast-paced environment. Our ideal candidate will have experience in the medical sector however this is not essential.
Person Specification
Qualifications
Desirable
- healthcare experience
Experience
Desirable
- healthcare experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Cora Health Group Limited
Address
Norwich
Norfolk
NR4 7YB
United Kingdom
Employer's website
http://www.corahealth.co.uk/ (Opens in a new tab)