About this role
Job summary
This is a rare opportunity to join a well established team at Spalding Urgent Treatment Centre with Lincolnshire Community Health Services as a receptionist.
We are seeking a enthusiastic, reliable and flexible receptionist who will work within the Spalding Urgent Treatment Centre.
Shifts are 7.45am to 8.30pm are required and we operate 7 days a week, year round.
Main duties of the job
Your main role will be to provide a day to day effective and efficient receptionist, whilst talking to patients and clients in a positive and friendly manner, dealing with any queries that may occur, adhering to confidentiality and Data protection policies at all times. To operate a confidential and effective appointments booking system and to receive, register and direct patients to the appropriate area for consultation.
About us
Lincolnshire Community Health Services NHS Trust is in the top 25 per cent of all community trusts for overall staff engagement in the 2021 NHS National Staff Survey.
At LCHS, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in LCHS' workforce.
LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively.
We are an ambassador of a learning culture that will support the right individual to progress in their chosen career through an 'earn while you learn' apprenticeship programme. Visit our Learning and Development page to find out more https://www.lincolnshirecommunityhealthservices.nhs.uk/join-us/learning-and-dev
Job description
Job responsibilities
Please see the attached job description and person specification for more information about this position
Person Specification
Qualifications
Essential
- NVQ Level 2 in business and administration or equivalent experience
- Maths and English GCSE/O'Level grade C or above
- Excellent IT - Microsoft Office, Excell, Word, Outlook
Desirable
- Working towards European Computer Driving Licence or equivalent
Previous Experience
Essential
- Experience of working in a busy administrative environment delivery a full range of administrative procedures
- Previous experience of working in a customer focused environment
- Experience of working towards targets/deadlines under pressure
- Awareness of confidentiality
Desirable
- Previous experience of working in the NHS
Previous Experience
Essential
- Excellent Communication Skills, being approachable and polite
- Ability to maintain good working relationships with all members of the team
- Good organisational Skills, using own initiative , with a high degree of accuracy
- Being able to seek appropriate advice from colleagues
Desirable
- previous experiences
Skills
Essential
- Knowledge and proficiency in use of relevant software packages including Excel, Word, Outlook, ESR, Publisher, Medway, Powerpoint, system one
- Problem solving ability to respond to problems and identify solutions
- Knowledge of Data Protection legislation and being able to use discretion where necessary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lincolnshire Community Health Service NHS Trust
Address
Spalding Urgent Treatment Centre
Johnson Community Hospital, Spalding Road
Pinchbeck, Spalding
PE11 3DT
United Kingdom
Employer's website
https://www.lincolnshirecommunityhealthservices.nhs.uk/ (Opens in a new tab)