About this role
Job summary
Welcome to FCMS!
We are looking for an Administration Assistant to join our Diagnostics team.
Pay: £13.00 per hour
Hours: Full time 37.5 hours (Monday to Friday)
Accountable to: Head of Diagnostics
Reports to: Service coordinators
Base: Newfield House, Vicarage Lane, Blackpool, FY4 4EW
Please note that our roles are not being considered for sponsorship at this time
Main duties of the job
To work as part of a team providing a full administrative service to ensure the smooth operation of community based diagnostic clinics.
This will involve dealing with referrals, booking new and follow up appointments, tracking patients through the system, recording data to monitor access times and the maintaining of accurate records of clinics on the computerised Patient Administration Systems.
To provide additional administrative support within the company as required.
About us
The ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well-established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award winning services.
Over many years we have invested in our staff so that we have a core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do.
Come and be a part of our amazing team!
We offer NHS Pension
Cycle to Work Scheme
Career Development Opportunities
Attendance Bonus
Staff Benefit Scheme
Free Tea & Coffee
Eye Care Contributions
Job description
Job responsibilities
Day to Day Duties to include, but not exhaustive:
Managing patient referrals and diagnostic bookings.
Scheduling, amending, and cancelling appointments.
Maintaining accurate patient records on clinical systems (e.g. S1, EMIS)
Data entry and validation to ensure information is accurate and up to date.
Processing correspondence, reports, and clinical documentation.
Filing and maintaining confidential records in line with GDPR and NHS information governance requirements.
Answering telephone calls and responding to patient enquiries.
Communicating appointment details, preparation instructions, and follow-up information.
Providing a professional and empathetic service to patients attending diagnostic services.
Liaising with patients regarding appointment changes or service updates.
Managing shared inboxes and responding to routine enquiries.
Supporting rota coordination and clinic administration.
Assisting with general office administration tasks and document preparation.
Our key expectations are
Self-awareness Living authentically
Adaptability- Being ready to adjust depending on the situation
Openness What you see is what you get
Positivity with a real sense of being able to strive for the impossible
Generosity of spirit- Everyday should be an opportunity to act with kindness
Ability to have fun Taking the role seriously, whilst being yourself
Our Why: To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.
Values: Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA:
Fun: People rarely succeed unless they are having fun. Happiness is healthy!
Awesome: We arent here to be average, were here to be awesome!
Humble: Were here to make a difference to the lives of others, NOT to see how important we can become
Brave: We challenge the norm. We have the courage to get the difficult jobs done
Oompf: We have natural oompf! Its infectious!
Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity
Disability Confident Employer
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy
DBS - This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence). For Driver positions you will also be required to undertake a Driver check.
The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Person Specification
Qualifications
Desirable
- Educated to GCSE/O Level standard including English Language and Mathematics or equivalent training or healthcare related qualification.
Other
Essential
- Being able to work with our corporate values
- Enthusiastic and positive
- Approachable
- Team Player
- Always aims for excellence
- Ability to produce creative solutions to issues
Experience
Essential
- Excellent organisation skills
- Strong attention to detail
- Good communication and customer service skills
- Competent with Microsoft and other IT systems
Desirable
- Experience with S1, EMIS, SESUI, e-RS.
- Information Governance understanding and awareness.
- Experience within a healthcare environment
- Experience of clinical systems
- Clinical governance understanding and awareness
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
FCMS
Address
Newfield House
Vicarage Lane
Blackpool
Lancashire
FY4 4EW
United Kingdom
Employer's website
http://www.fcms-nw.co.uk/ (Opens in a new tab)