Receptionist @ FCMS

Job summary

Welcome to FCMS!

We are looking for a Receptionist to join our busy team at Doncaster Same Day Health Centre and Urgent Treatment centre.

Post: Receptionist

Pay: £13.10 plus evening/weekend/bank holiday enhancements

Hours: 29 hours per week

Please note that our roles are not being considered for sponsorship at this time

Main duties of the job

Your role will be the front facing receptionist of the Emergency care services in Doncaster. You will be the first point of contact for all patients, visitors and staff including, drivers, call handlers and clinical staff including Emergency Care Practitioners and GPs during your shift. You will work a variety of shifts covering, days, evening and nights, as we are open 24 hours a day, 365 days a year.

About us

The ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well-established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award winning services.

Over many years we have invested in our staff so that we have a core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do.

Come and be a part of our amazing team!

We offer NHS Pension

Cycle to Work Scheme

Career Development Opportunities

Attendance Bonus

Staff Benefit Scheme

Free Tea & Coffee

Eye Care Contributions

Job description

Job responsibilities

Day to Day Duties to include, but not exhaustive:

• To greet patients and process information received accurately
• To be able to follow strict procedures and protocols at all times
• Utilise the appointment diaries via Adastra and HISS
• Work effectively under pressure in a calm & confident manner
• Management and oversight of the waiting room
• Inform clinicians of any deteriorating patients in the waiting room
• When necessary, to be able to complete stocktakes of medical equipment
• To complete routine administration checks when working overnight
• Ensure full patient confidentiality at all times
• To work individually or as part of a team
• To undertake all relevant training consistent with the requirements of the post
• To be flexible in roles undertaken according to the business need
• To adhere to FCMS Policies and Procedures at all times.

General

• To engage and work with other key stakeholders such as the Ambulance Service and Trust personnel to ensure the integrated approach around patient care and service delivery
• Maintain good relationships with other members of staff and stakeholders across all disciplines
• To follow safe working practices and to comply with local Health and Safety policies and procedures
• To recognise the importance of patient experience and patient feedback

Be credible at all times whilst upholding our values

Patient Engagement & Satisfaction

• Understand patient satisfaction measures and encourage patients to provide feedback around service

Information Governance

• Understand the importance of Information Governance and maintain the IG Toolkit on an annual basis.
• Maintain accurate and comprehensive statistical information, ensuring legal and local requirements are met.

Safeguarding

Staff are to report any safeguarding concerns to managers on site and follow usual processes if they become aware of any. Safeguarding is everyones responsibility.

Training and Support

• Contribute to own training needs and participate in relevant in-service training
• Train and support new members of staff
• Undertake mandatory training and complete in the timescale required
• To attend staff meetings where required
• Where necessary, relevant training in the operation of new or unfamiliar equipment, software or procedures will be provided or arranged.
• The post holder will be expected to attend any necessary courses that provide relevant training.

Clinical Governance

• Work with the Yorkshire Place Operations Manager, Yorkshire Place Lead and Clinical Lead to ensure compliance with CQC standards and quality standards within commissioned contracts
• Have knowledge and understanding of all FCMS policies and procedures to ensure compliance across the services

Our key expectations are

Self-awareness Living authentically

Adaptability- Being ready to adjust depending on the situation

Openness What you see is what you get

Positivity with a real sense of being able to strive for the impossible

Generosity of spirit- Everyday should be an opportunity to act with kindness

Ability to have fun Taking the role seriously, whilst being yourself

Our Why: To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.

Values: Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA:

Fun: People rarely succeed unless they are having fun. Happiness is healthy!

Awesome: We arent here to be average, were here to be awesome!

Humble: Were here to make a difference to the lives of others, NOT to see how important we can become

Brave: We challenge the norm. We have the courage to get the difficult jobs done

Oompf: We have natural oompf! Its infectious!

Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity

Disability Confident Employer

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy

DBS - This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence). For Driver positions you will also be required to undertake a Driver check.

The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Person Specification

Personal Qualities

Essential

• Excellent oral and written skills
• Excellent interpersonal skills with the ability to deal with difficult situations
• Ability to adapt communication style in relation to the circumstance
• Diplomatic/tactful and understands importance of confidentiality
• Ability to work calm under pressure
• Enthusiastic and positive
• Openness to learn new skills and apply these within the role
• Professional conduct
• Able to demonstrate
• compassion and
• self-motivation
• Smart appearance
• Enthusiastic and positive
• Always aims for the best possible outcome for both staff and patients
• Flexible

Qualifications

Essential

• Car Driver

Desirable

• EDCL or equivalent
• NVQ in business administration or equivalent
• GCSE/OLevel English and Maths

Experience

Essential

• Experience of dealing with the general public
• Reception & Admin experience
• Evidence of good organisation skill
• Excellent customer service skills
• Empathetic to staff and patient needs
• Act with dignity and respect
• Sound working knowledge of Microsoft packages including Word, Excel and Outlook
• Ability to manage and prioritise workload whilst working under pressure
• Excellent interpersonal skills including verbal and written communication
• Be emotionally intelligent

Desirable

• Experience within a healthcare environment
• Experience of working with clinical IT systems
• Understanding and knowledge of Information Governance
• Experience of knowledge of safeguarding

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

FCMS

Address

FCMS

Same Day Health Centre

Cavandish Court

Doncaster

South Yorkshire

DN1 2DJ

United Kingdom

Employer's website

http://www.fcms-nw.co.uk/ (Opens in a new tab)